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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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There were some problems with the rental process and Enterprise went above and beyond to make things right.
Very polite and informative! Very professional! Will definitely use again
I always have a good experience when I rent with Enterprise. Not just in the Sherman, TX which is my go to place for any rentals because they have the best employees there, but also in my other drop off and pick up destinations. I can trust that they will take care of me and meet my needs to their fullest extent and I appreciate them for being there and the person I talked to when I returned my recent rental was the sweetest and kindest soul. I felt like family and that he really cared about me and my satisfaction with my rental. Thank you Enterprise for always being there and caring for your customers like they are your family and friends! I will definitely choose you for my future rental if ever I'm in the need for one.
Very good service thank you. I would recommend enterprise to all my friends.
Great customer service! Fast and easy! Thank you! I will definitely return in the future and I will also tell my friends and family how great Enterprise is!
It was the best experience! Everyone should always use Enterprise Rent-A-Car for your car rental needs.
I Love enterprise and everytime i rent with them it's no problem. I also have a good car or sub which is a plus.
Excellent customer service! Complete inventory of various vehicle classes to choose from.
Too expensive and not helpful at all. Turo is cheaper and no bs
Appreciate the reps at this location for accommodating my last minute booking and getting me an AWD SUV.
I also wanted to call out Max for following up on my reservation and making sure I am satisfied with the service. Thanks.
I frequently rent from Enterprise because the staff is always so welcoming and accommodating, always willing to help
Nice car, great location, excellent service —- whole process was convenient and hassle free
Enterprise was a good place to rent AV.Ehicle from. It was a good experience.The vehicle was clean and full of gas.
I already told you about my experience and do not want to explain it further
My rental experience with Enterprise in Bowling Green. Ohio went exceptionally well. The vehicle type that I requested was available, the agent was friendly, and he helped me set my phone up to the car. What more can you ask for?
Everything was fine except the powerful smell of marijuana that was in the car upon picking it up.
Jean Pierre took care of me and gave me an excellent car with excellent customer service. Was in and out. Would recommend him to anyone. 10 out of 10.
Some misunderstanding re insurance. And not comfortable with rented vehicle. But it all worked out in the end. Agent should not assume person has rented with them before.
My experience was great I enjoyed my rental the car rolled very smoothly thank you
Expert and pleasant persons on both rental and return.
Will do Enterprise next time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members