On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Pleasant and professional just could've been a bit more pro with the initial acquiring of the vehicle. I had to wait most of the day as their vehicle had to come in and be cleaned. But after that, it was a very good experience.
Everyone was very kind and helpful. They made sure I had a car that was suitable for me. They answered all of my questions and asked me if I had any problems while I had the car to please call them and they would help me out
Everything was great about the whole process. Would use Enterprise again
Very professional and friendly! Also very accommodating.
Gemma, and everyone else was so helpful! They went out of their way to find me a car that I could drive comfortably. They made the whole experience easy! I was very impressed, and definitely would use Enterprise again.
Easy, quick, great communication and service overall.
First time renting a vehicle, it was easy and painless, great experience.
Very nice and courteous people. Overall very satisfied always am.
Great experience very pleased. Definitely I will choose them again.
Customer Service was great.
I drove off on a Ford Escape, and realized it was not a good fit for me. I couldn't reach the pedals very well, so I took it back and had it exchanged with no problems!
Upon arrival the manager and other employees were extremely professional. The manager went above and beyond to make sure I was satisfied with my rental. Upon returning the rental, I felt the same extraordinary feeling from the manager and staff. The manager asked me if I was satisfied with the rental and if I had any concerns or problems that needed to be addressed. I didn't have any problems or concerns. Everything was great. I plan to use this Enterprise for all of my rental needs. Excellent customer service!
Outstanding service at the Billings, Mt office. Highly recommended.
I rented a car from Enterprise in Pella, Iowa while my car was in the shop for repairs. DJ and Dane, the two team members I interacted with, were both super friendly and went above and beyond to make sure my experience was pleasant and comfortable. From filling out the paperwork, to picking me up from the auto shop and giving me a ride back there once car had been repaired, those two made the process of renting a car an easy and pleasant experience.
Found a quick solution while my car was undergoing repairs.
Wonderful with supper friendly professional staffs. Good clean modern cars. Love them. The guy that usually sits on the first seat on the left facing the front door is a great guy.
Salina and Alicia both were very professional and attentive to our needs. The customer service was top-notch—any question or request I had was answered quickly and with a smile. I felt like they truly cared about making my experience as smooth as possible. I will definitely be renting from them again in the future and recommending them to all my friends and family. Highly recommend!
Always quick and easy, no waiting quality cars. Service is always on point.
They are always great and have what I need. They give me the best vehicle for traveling
Enterprise rental agent on Knox and Henderson went over and beyond to make my car rental experience after my accident pain-free. He was Awesome!
Was very impressed by their being so considerate and helpful
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members