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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Good selection of vehicles and very nice service rep.
Reserved my car online was in total (picking up rental and returning) inside enterprise for 12 min greeted at the door with smiles an excellent customer service highly recommend this location!
To The Enterprise Team,
I appreciate your professionalism that you showed towards me. You made the process of renting a car streamlined. You have a very successful business model. Your team truly cared about me as a customer. It was a stress free experience. I would highly recommend you to anyone renting a car.
Sincerely,
Matthew J. Smith
From reservation with Gage, pick up with Rael, to drop off with Derek, fast, friendly, and efficient service. Will definitely use them again.
Carpet in SUV had worn carpet on the driver's side-driver carpet. Usually the cars are in perfect condition. This was the first time receiving a truck/car that wasnt up to the ENTERPRISE STANDARDS.
Outstanding customer service and time management! I was never there over 10 minutes!
Enterprise is a great place to rent a car if you ever need one. They are very helpful to your every needs!
My experience was very great with enterprise. Tevin at the Assembly St. Location in Columbia, SC is a gem to his customers. He has been just a blessing these last two months we have had to be in a rental.
Kind, professional staff and seamless pickup and drop off. Will definitely use again
We were traveling out of town and had commitments therefore I was just happy to get a car. But I have noticed a downward spiral in the vehicles available. I did not receive the vehicle class I reserved nor the options that I reserved. The vehicle that I did receive was a downgrade, it had a broken middle Consol, and the check engine light went on. During our travels I felt trapped and what could potentially be an unsafe vehicle, I had my family with me so it was very stressful and the whole time I was worried that this car might break down or worse. I did not pay for that experience I feel very unsatisfied.
It seems through observation and from what I have heard from other enterprise rental locations that there is a shortage of vehicles therefore the company needs to make sure that vehicles are distributed equally throughout the country and if there are not enough vehicles the company needs to invest in more vehicles and ensure that the vehicles that are available or safe and have reliable mechanics to make sure that gets done.
Highly recommend. Efficient, courteous, car in excellent condition.
Friendly staff and even though they only had one car available it ended up being a really great ride so I was happy
Friendly service got a vehicle with awd for the snowy conditions to trek back and forth to my job each day of the rental.
We have had vary good luck with renting our vehicle from enterprise
Cool people very respectful funny they are doing a great job thank you very much i will always support them
I am so grateful for how smooth the team help me from picking me up to having me a very safe & clean Jeep Grand Cherokee with All the bells and whistles. Safety was most important for my husband and I. David kept it very simple for us. So if you have a loved one with a disability go with
Enterprise car rental.
Great customer service! It was a nice car rental too!
Folks were pleasant car was fine and I will return
The car I rented was in great shape and ran well. The people at the counter were friendly, helpful, and great to deal with. This is the second time I have rented from Enterprise and will continue to do so!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members