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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Friendly, efficient service. Clean attractive vehicle. Would def use again.
Very nice people at the Schiller Park, IL location. They worked hard to make me happy and satisfied. Easy to talk to and very friendly. Thank you
Staff is knowledgeable and helpful. Cars clean and functional.
My rental was dirty on outside. Went to car wash on first day. Quote for rental was off by more then $100.
Very attractive and extremely helpful. I will be visiting your location soon.
Always a Great experience with the Guntersville Enterprise. Top notch group. Always helpful always finds things I leave in the vehicle. Prices are fair, service is five star.
Bad customer service. No explanation of the car features, how to start the car or how to put Jeep in 4x4 & there was nasty weather at the time. They assumed I knew everything I needed to know. Wouldn't accommodate my request for a replacement car at 2 different locations because they had "too many reservations". Was treated like "We have your money, now GO AWAY!" If you didn't have the contract with insurance companies I wouldn't recommend you to my clients, friends or family.
Very good and professional first in first out. The vehicle was clean and full of gas.
Staff at this location were friendly and professional.
We rented a Jeep Wagoneer and it was amazing. Comfortable, roomy, and drove and rode like a dream. Price was fair and associates were awesome. Highly recommend. Thank you!
It was wonderful The employees where great The vehicle was very clean
Tasha at Wharton Enterprise is the best. The vehicles are nice and clean. I will be definitely going back if I ever need another rental.
I had to rent a car due to body work at an auto body business. Enterprise brought the rental car to the body shop and picked the car up at the body shop,The service was excellent
Very pleases with the service and Mack Neiman was extremely helpful.
Professional and caring. Very responsive to my circumstances.
Efficient, friendly, check-in and check out very easy. Reasonably priced, many options. No pressure to buy expensive add-ons. Customer service people were without exception terrific.
Excellent customer service, car was clean and gas tank filled
I reserved a standard SUV in Florida to drive home to Illinois. Upon arrival, there was a compact SUV for me. I declined as my son and our luggage wouldn't fit. Another customer was returning an economy SUV, so they "flipped" it for me in under 10 minutes. It was only after I arrived back at our condo I realized there were other mechanical issues. I tried to contact the number listed for a replacement car, but was connected to someone who did not speak English and I couldn't understand a thing being said so I ended up having to keep the SUV. The AC would randomly turn to heat, where we'd have to roll the windows down driving. The cruise sensors would randomly work, so the last 6 hours I had no cruise. The key fob had a crack in the plastic and was falling apart. Upon return, I wished to discuss these with the agent in Illinois. He mumbled how I'd need to contact the agent I rented the car from. That was it. He took the keys and shrugged his shoulders saying I had to call the Florida pick up location. Why? The car is in Illinois now and I'm at an Enterprise office, but the customer is expected to continue dealing with your companies vehicle issues? I've rented solely with Enterprise for 15 years or so but next time will do some shopping around and won't be using Enterprise any longer.
Rental Jeep was on empty when we picked it up. Not on 1/4 gas tank but actually empty (have photos).
Worst part of my trip.roaches!
Roach infestation on a 2024 blue jeep in the San Juan (Carolina) enterprise location.
Big issue with our luggage and bags. Returned rental off early (wanted to return earlier but we were on the west side of the island in Rincon). Had to use very expensive Uber ride-share for rest of trip. (To hotel, to eat, to airport. This has never happened before. This location has great service and professional employees though.
From reversing on line to pick up and drop off. Perfect! The car was clean and ready to go. Great work to the team on 102nd and Glisan location.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members