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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Staff was very helpful. Pickup and return was fast and simple due to online reservations and info needed.
Customer service was excellent the people were friendly and professional
Excellent customer service all the way around the board, appreciate it
During the passing of my dad, Nick was so helpful. May I add so patient with an irate costumer in the store. Thanks Nick.
Inside and outside was a little dirty outside was worse than the inside
I often use enterprise for business and leisure. Booking, pickup and drop off is easy and quick. I've had a vehicle issue once and they quickly took care of it. Renting with enterprise, you don't have to worry about your trip. You will be set up and ready to go make memories.
The team at Enterprise on Post Road in Fairfield, CT—Jonathan, Brian, Sofia, Shawn, and Kareem—set the gold standard for customer service. From the moment you walk in, their professionalism, efficiency, and genuine care for customers shine through. They go above and beyond to ensure a seamless experience, making the rental process smooth and stress-free.
Their attention to detail, willingness to accommodate specific needs, and friendly demeanor create an experience that should serve as a model for all Enterprise locations. Whether it's their quick service, helpful recommendations, or simply their positive attitudes, this team truly excels at what they do. If every Enterprise branch operated with the same level of dedication, customer satisfaction would be at an all-time high.
Kudos to Jonathan, Brian, Sofia, Shawn, and Kareem for setting the bar so high! If you're in need of a rental in the Fairfield area, this is the place to go.
Amazing overall experience! Excellent customer service and the vehicles are top notch, clean and maintained.
Enterprise is always so great to deal with, staff is very friendly and I always get a new, clean vehicle. I will only use Enterprise!
Well organized with pickup and drop off at shop. Kept us informed. And courteous. The kind of people you want to do business with.
Incredible and painless. From Check-out/Check-in... everything went smoothly. The staff were so friendly and worked to make our experience so smooth and effortless. The staff was polite and friendly!
Noblesville Enterprise was extremely helpful and friendly. I went in last minute before closing after having issues at another rental company. They got me into a rental with no issues so I could leave for vacation on time!
I was totally satisfied! The staff was awesome! I loved the car!
Employees were very polite and easy to work with. They made the whole process go smooth and easy!
Hailey at the Gloucester Enterprise office was extremely accommodating and efficient in helping me obtain my rental car. The driver who was sent to my house was prompt and very pleasant to talk with just speak with. I have always had the best experience with Enterprise, and I am a big fan.
I was given a car that did not work very well. A flapping sound started under the hood on the passenger side when I got to 40 mph. It would start and stop a couple of times on my short route to and from work. The windshield had a soapy film on it making it difficult to see out.
I needed a rental cause my vehicle was having some body work done. My insurance agent set it up and I loved the ease of both pick up and drop off. Had the rental for the week cause I don't have a second vehicle and needed to get to work. Staff was kind and friendly.
Awesome customer service and my representative went above and beyond to make sure I was satisfied with the vehicle before leaving. Awesome 👌 job
Overall great experience. The only complaint is, the person who details the cars need to clean under the back seats, found food crumbs and straw wrappers and found someone's credit and debit cards under there.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members