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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The process of renting the car was easily my rental was ready when I arrived with an half tank of gas the salesperson inspected the car and recorded all the dings
Awesome as usual. Always appreciate their prompt service
Thank you, Catherine! We're thrilled to hear that you enjoyed our prompt service. Your support means a lot to us, and we look forward to continuing to serve you! - Isabella
The service is number one from the time you pick up your car to the time you return the car. The customer service is stellar!
Thanks for taking the time to share your great rental experience with us! We’ll be sure to pass this compliment along. See you next time! - Isabella
Great staff at Jason Blvd always pride the best second mile service. Best location in Myrtle Beach
Thank you, Mary! We're thrilled to hear you had such a positive experience with our team at Jason Blvd. We take pride in delivering exceptional service and are glad you enjoyed your visit. Looking forward to seeing you again soon! - Isabella
My rental car was there before I arrived at the Body shop.
T was EXCELLENT. He assisted me to my vehicle in that I'm wearing a medical Boot. He was patient while I called State Farm for an issue that was later resolved by Jason/Jaden District manager for enterprise.
Thank you
Hi Shirley, thank you for sharing your experience! We're thrilled to hear that our team provided excellent assistance during your rental process. Your feedback means a lot to us, and we're glad everything was resolved smoothly. We look forward to serving you again! - Isabella
My overall experience was fine, my only complaint was that our car wasn't cleaned out before it was given to us.
Thank you for your review, Chastity. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
I stated my experience in the previous link. It was excellent in every respect!
Thanks for your fantastic feedback, Martha! We're thrilled to hear you had such an excellent experience. Your support means a lot to us! - Isabella
Since my car was not damaged so bad that I couldn't drive it I didn't have to start the rental till all the parts had arrived.
Ronald, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Easy, and fast process. Easy to return as well. Car was clean, very professional treatment. Price for extension could be better.
Thanks for the great feedback, Karina! We're thrilled to hear you had a smooth experience with us. Looking forward to serving you again! - Isabella
Car was exactly what I was looking for. I was upgraded for free but declined due to my original car getting better mpg. Staff was super friendly & helpful!
Thanks for the fantastic review, Derek! We're thrilled to hear you found the perfect car and appreciated our team's support. Your satisfaction means a lot to us. Looking forward to serving you again! - Isabella
Initial rental was too big! Had to wait a few days until I could be placed in a smaller vehicle.
Thank you for your review, Mike. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
This Enterprise establishment has very Professional and customer oriented employees from the mgr Jalen to associate Camil and Cole.
Thank you, Cheryl! We're thrilled to hear that you had such a positive experience with Jalen, Camil, and Cole. Our team strives to provide top-notch service, and your feedback means the world to us. We appreciate you taking the time to share! - Isabella
Thank you, Tom! We're thrilled to hear you had such a positive experience with us. Your recommendation means a lot to our team. We look forward to serving you again soon! - Isabella
Very good service. Quick, professional and courteous.
Thank you, Cynthia! We’re thrilled to hear you had a great experience with our team. Your kind words about our service mean a lot to us. We look forward to serving you again soon! - Isabella
Great place to go. Very kind and considerate employees. Going back in 2 weeks again.
Thank you, Les! We're thrilled to hear you had a great experience with our team. We look forward to welcoming you back in two weeks for another wonderful visit! - Isabella
My experience at the flourtown location was a very good one. Service was great. The car was practically brand new. Definitely will be renting from this location in the near future
Thank you for your fantastic feedback, Jeffrey! We're thrilled to hear you had a great experience at our Flourtown location. We look forward to serving you again soon. Safe travels! - Isabella
I picked up my rental and then returned it the same day due to threats of severe hail. I had no place to store it to prevent hail damage but I was still charged for the rental.
Thank you for your review, Randy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Excellent service. Clean car and a great value. The counter people were very friendly and professional.
Thanks for your fantastic feedback, Joe! We're thrilled to hear you enjoyed our service and found great value in what we offer. Our team works hard to ensure a positive experience, and we appreciate your recognition. Looking forward to seeing you again soon! - Isabella
The staff at Pittsburgh Etna Enterprise were all friendly, kind, helpful, considerate, and efficient. I experienced some glitches during the rental process that were not their fault, but Lincoln went above and beyond to patiently walked me through the steps to resolve the situation. When two weeks later there were further complications, he and his manager straightened things out quickly.
The customer comes first at Pittsburgh Etna Enterprise! Thank you for fantastic customer service and support! I couldn't have had a better experience all the way around.
Thank you so much for your wonderful feedback, Elayne! We're thrilled to hear that Lincoln and our team provided you with such exceptional service. Your kind words motivate us to keep delivering our best. We look forward to serving you again! - Isabella
Every thing was nice, thanks you for your welcome.
Hi Barbara, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your experience and felt welcomed. Your support means a lot to us! - Isabella
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah, thank you for your fantastic review! We're thrilled to hear that your rental experience was smooth and efficient. Our team strives to provide top-notch service, and your feedback means a lot to us. Safe travels! - Isabella