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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very good service. Quick, professional and courteous.
Thank you, Cynthia! We’re thrilled to hear you had a great experience with our team. Your kind words about our service mean a lot to us. We look forward to serving you again soon! - Isabella
Great place to go. Very kind and considerate employees. Going back in 2 weeks again.
Thank you, Les! We're thrilled to hear you had a great experience with our team. We look forward to welcoming you back in two weeks for another wonderful visit! - Isabella
My experience at the flourtown location was a very good one. Service was great. The car was practically brand new. Definitely will be renting from this location in the near future
Thank you for your fantastic feedback, Jeffrey! We're thrilled to hear you had a great experience at our Flourtown location. We look forward to serving you again soon. Safe travels! - Isabella
I picked up my rental and then returned it the same day due to threats of severe hail. I had no place to store it to prevent hail damage but I was still charged for the rental.
Thank you for your review, Randy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Excellent service. Clean car and a great value. The counter people were very friendly and professional.
Thanks for your fantastic feedback, Joe! We're thrilled to hear you enjoyed our service and found great value in what we offer. Our team works hard to ensure a positive experience, and we appreciate your recognition. Looking forward to seeing you again soon! - Isabella
The staff at Pittsburgh Etna Enterprise were all friendly, kind, helpful, considerate, and efficient. I experienced some glitches during the rental process that were not their fault, but Lincoln went above and beyond to patiently walked me through the steps to resolve the situation. When two weeks later there were further complications, he and his manager straightened things out quickly.
The customer comes first at Pittsburgh Etna Enterprise! Thank you for fantastic customer service and support! I couldn't have had a better experience all the way around.
Thank you so much for your wonderful feedback, Elayne! We're thrilled to hear that Lincoln and our team provided you with such exceptional service. Your kind words motivate us to keep delivering our best. We look forward to serving you again! - Isabella
Every thing was nice, thanks you for your welcome.
Hi Barbara, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your experience and felt welcomed. Your support means a lot to us! - Isabella
We were so pleased with the staff we encountered. They were so pleasant and helpful. We had our choice of cars. Ours was perfect for our trip.
Thank you, Janice! We're thrilled to hear that our staff made your experience enjoyable and that you found the perfect car for your trip. We appreciate your feedback and look forward to serving you again! - Isabella
I will be returning for all my car rental needs. I was treated with respect and kindness. The car ran beautifully and smoothly.
Thank you, April! We're thrilled to hear you had such a positive experience with us. Your kind words about our service and vehicles mean a lot. We look forward to serving you again for your car rental needs! - Isabella
Friendly, great customer service, all around good company. We only use Enterprise North Frazier location. A good experience every time I need a rental.
Thank you for your wonderful feedback, Sarah! We're thrilled to hear you consistently have great experiences with us. Your support means a lot to our team. Looking forward to serving you again! - Isabella
Great customer service staff was very polite. Would choose enterprise again. Awesome job guys.
Thank you for your fantastic review, Manuel! We're thrilled to hear about your positive experience with our customer service team. We appreciate your support and look forward to serving you again. Awesome feedback! - Isabella
Very knowledgeable and quick response.
Was able to walk in and within g 15 minutes walked out with a rental car.
Thanks for the fantastic feedback, Chris! We're thrilled to hear you had a quick and smooth experience with us. Our team is always here to help you get on the road fast. Safe travels! - Isabella
Hi Kim, thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our friendly and efficient service. Your support means a lot to us! - Isabella
Rick, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Great customer service. Friendly helpful personnel. Easy pickup and quick easy return. Great vehicle. Will definitely return for next rental.
Thanks for the wonderful feedback, Jaimi! We're thrilled to hear you had a positive experience with our team and enjoyed the vehicle. We can't wait to welcome you back for your next rental! - Isabella
Everything went great, always been treated well there in Wallingford
Thank you, Pablo! We're thrilled to hear you had a great experience with us in Wallingford. Your kind words motivate our team to keep providing excellent service. We look forward to seeing you again soon! - Isabella
I received excellent customer service from start to finish!
Kelly, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Great support staff. The rental processing was quick and efficient. The rental car was the perfect fit for my families needs.
Thank you, Dave! We're thrilled to hear that our support staff made your experience smooth and that the rental car was just right for your family. We appreciate your positive feedback and look forward to serving you again! - Isabella
I recommend that in the future, when renting out vehicles with existing damage—particularly those with significant body damage such as dents in the rear quarter panels or passenger-side dings—your process include photographing the entire affected side of the vehicle, not just close-ups of specific damaged areas.
Last week, I returned a rental car that had noticeable damage on the driver's side rear quarter panel at the time of pickup. During the walk-around with your assistant, neither of us identified any damage to the driver's side door, likely because it was located below typical eye level and wasn't immediately visible. However, upon return, I was informed that this area had new damage, which I strongly disagree with.
I suggest revising your damage documentation policy going forward: either avoid renting out vehicles with pre-existing damage or ensure thorough and clearly labeled visual documentation of all damaged areas. This would allow for a more accurate comparison at the time of return and reduce the potential for disputes.
Thank you for your review, Perry. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Tom! We're thrilled to hear you had such a positive experience with us. Your recommendation means a lot to our team. We look forward to serving you again soon! - Isabella