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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Clean car. Busy office, but efficiently managed. Will rent from them again.
The staff was very helpful friendly and courteous it was very informative and helpful so that was very informative..
Fast and Professional Service same day in a pinch! I'm very satisfied
Dispite how busy the Washington St location in srq, the staff is fast, efficient, friendly and professional. A delight to do business with.
Literally walk in driving out! Best experience in the rental industry..
Pick-up and return were easy and efficient. Car was clean and well maintained.
Great experience(s) and great customer service. I will choose enterprise for all my rental car needs.
Jordan made the process seamless and easy very patient and caring for our vehicular needs
Great service, professional, and helpful. I will be using Enterprise again next time I need a rental.
Car was too small to meet family needs. My grandson had difficulties and it sat so low that I had difficulty getting in and out
We appreciate you taking the time to send us this review, Laura. Have a nice day. - Isabella
The process of renting the car was easily my rental was ready when I arrived with an half tank of gas the salesperson inspected the car and recorded all the dings
Hi Deborah, thank you for your fantastic review! We're thrilled to hear that your rental experience was smooth and efficient. Our team strives to provide top-notch service, and your feedback means a lot to us. Safe travels! - Isabella
Awesome as usual. Always appreciate their prompt service
Thank you, Catherine! We're thrilled to hear that you enjoyed our prompt service. Your support means a lot to us, and we look forward to continuing to serve you! - Isabella
The service is number one from the time you pick up your car to the time you return the car. The customer service is stellar!
Thanks for taking the time to share your great rental experience with us! We’ll be sure to pass this compliment along. See you next time! - Isabella
Great staff at Jason Blvd always pride the best second mile service. Best location in Myrtle Beach
Thank you, Mary! We're thrilled to hear you had such a positive experience with our team at Jason Blvd. We take pride in delivering exceptional service and are glad you enjoyed your visit. Looking forward to seeing you again soon! - Isabella
My rental car was there before I arrived at the Body shop.
T was EXCELLENT. He assisted me to my vehicle in that I'm wearing a medical Boot. He was patient while I called State Farm for an issue that was later resolved by Jason/Jaden District manager for enterprise.
Thank you
Hi Shirley, thank you for sharing your experience! We're thrilled to hear that our team provided excellent assistance during your rental process. Your feedback means a lot to us, and we're glad everything was resolved smoothly. We look forward to serving you again! - Isabella
My overall experience was fine, my only complaint was that our car wasn't cleaned out before it was given to us.
Thank you for your review, Chastity. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
I stated my experience in the previous link. It was excellent in every respect!
Thanks for your fantastic feedback, Martha! We're thrilled to hear you had such an excellent experience. Your support means a lot to us! - Isabella
Since my car was not damaged so bad that I couldn't drive it I didn't have to start the rental till all the parts had arrived.
Ronald, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Easy, and fast process. Easy to return as well. Car was clean, very professional treatment. Price for extension could be better.
Thanks for the great feedback, Karina! We're thrilled to hear you had a smooth experience with us. Looking forward to serving you again! - Isabella
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Ben! We're thrilled to hear you had a great experience with us. Your kind words about our service and professionalism mean a lot. We look forward to serving you again next time you need a rental! - Isabella