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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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I really like using Enterprise Car rentals. Their office on Sheridan drive in Amherst, N. Y. is very clean. There staff are always very courteous and extremely professional.
Amazing and respectful young men, helped me certain needs and concerns. Thanks again
Great customer service! Will definitely use them again.
I have been renting cars from Enterprise for many years, in center city Philadelphia and in West Chester, PA. I have always found the staff friendly, helpful and efficient, and have appreciated the quality and cleanliness of the cars.
Nice cars and good customer services. I rented more than 200 cars from them and I was not satisfied only once or twice. Points and deals are great too
The young man that took care off me With the rental was super nice and made sure I was satisfied.
Very kind folk at this agency, would most certainly rent from them again.
I got a rental car on April 3 and it was a Hyundai ELANTRA and it got stolen within a few days of having the vehicle and come to find out. This is the number one stolen vehicle in the United States and enterprise is trying to charge me for the theft and I had no control over it. Totally unfair and heartbreaking.
Great customer service; very friendly staff. They are knowledgeable and also understanding.
The gentleman, Tom, who helped me is always incredibly helpful, insightful, kind, respectful, caring, and genuine. He always makes me feel comfortable and supported in making a choice on vehicles as I rent from here close to every weekend. It is a pleasure to rent vehicles from here (specifically the Capitol Hill location in Seattle).
Clean car. Busy office, but efficiently managed. Will rent from them again.
The staff was very helpful friendly and courteous it was very informative and helpful so that was very informative..
Fast and Professional Service same day in a pinch! I'm very satisfied
Dispite how busy the Washington St location in srq, the staff is fast, efficient, friendly and professional. A delight to do business with.
Literally walk in driving out! Best experience in the rental industry..
Pick-up and return were easy and efficient. Car was clean and well maintained.
Great experience(s) and great customer service. I will choose enterprise for all my rental car needs.
Jordan made the process seamless and easy very patient and caring for our vehicular needs
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.

