Enterprise Rent-A-Car

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Enterprise Rent-A-Car

4.5

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
How would you rate Enterprise Rent-A-Car?
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Virginia
2 reviews
0 helpful votes
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I really like using Enterprise Car rentals. Their office on Sheridan drive in Amherst, N. Y. is very clean. There staff are always very courteous and extremely professional.

Date of experience: April 12, 2025
Illinois
1 review
0 helpful votes
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Amazing and respectful young men, helped me certain needs and concerns. Thanks again

Date of experience: April 12, 2025
Alabama
1 review
0 helpful votes
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Great customer service!
April 12, 2025

Great customer service! Will definitely use them again.

Date of experience: April 12, 2025
Pennsylvania
1 review
0 helpful votes
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I have been renting cars from Enterprise for many years, in center city Philadelphia and in West Chester, PA. I have always found the staff friendly, helpful and efficient, and have appreciated the quality and cleanliness of the cars.

Date of experience: April 12, 2025
Illinois
1 review
0 helpful votes
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Nice cars and good customer services. I rented more than 200 cars from them and I was not satisfied only once or twice. Points and deals are great too

Date of experience: April 12, 2025
District of Columbia
1 review
0 helpful votes
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Excellent customer service — they gave me a free upgrade, and didn't charge any penalty for returning it early. Highly impressed!

Date of experience: April 12, 2025
Florida
1 review
0 helpful votes
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The young man that took care off me With the rental was super nice and made sure I was satisfied.

Date of experience: April 12, 2025
New York
1 review
0 helpful votes
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Very kind folk at this agency, would most certainly rent from them again.

Date of experience: April 12, 2025
Texas
1 review
0 helpful votes
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I got a rental car on April 3 and it was a Hyundai ELANTRA and it got stolen within a few days of having the vehicle and come to find out. This is the number one stolen vehicle in the United States and enterprise is trying to charge me for the theft and I had no control over it. Totally unfair and heartbreaking.

Date of experience: April 12, 2025
Alabama
1 review
0 helpful votes
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Great customer service; very friendly staff. They are knowledgeable and also understanding.

Date of experience: April 12, 2025
Washington
1 review
0 helpful votes
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The gentleman, Tom, who helped me is always incredibly helpful, insightful, kind, respectful, caring, and genuine. He always makes me feel comfortable and supported in making a choice on vehicles as I rent from here close to every weekend. It is a pleasure to rent vehicles from here (specifically the Capitol Hill location in Seattle).

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Clean car
April 11, 2025

Clean car. Busy office, but efficiently managed. Will rent from them again.

Date of experience: April 11, 2025
Arkansas
1 review
0 helpful votes
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The staff was very helpful friendly and courteous it was very informative and helpful so that was very informative..

Date of experience: April 11, 2025
Tennessee
1 review
0 helpful votes
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Fast and Professional Service same day in a pinch! I'm very satisfied

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Dispite how busy the Washington St location in srq, the staff is fast, efficient, friendly and professional. A delight to do business with.

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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My experience was fantastic
April 11, 2025

My experience was fantastic. You're the best. Thank you!

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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Literally walk in driving out!
April 11, 2025

Literally walk in driving out! Best experience in the rental industry..

Date of experience: April 11, 2025
Louisiana
1 review
0 helpful votes
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Pick-up and return were easy and efficient. Car was clean and well maintained.

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Great experience(s) and great customer service. I will choose enterprise for all my rental car needs.

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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Jordan made the process seamless and easy very patient and caring for our vehicular needs

Date of experience: April 11, 2025