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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy procedure, quick in and out! Will use again! This survey seems to be harder than the rental
Call Raul experience was great. Just your prices was just the time I received it. We're doing spring break so I wish it wasn't that at the time. I have a car that I want I did not wasn't able to get, but I was happy with what I have seen
The agent helped me throughout my rental process and was very professional. I definitely see myself renting again at enterprise.
Friendly, helpful, willing to answer questions, efficient, easy, painless
Enterprise was the best car rental experience I've ever had, highlighting excellent customer service, vehicle selection, and drop-off process.
The wait time was too long. The car's window washers did not work.
Michael, the attendant, was very helpful.
Always kind, professional and competent! Easy to do business with!
I have always been pleased with my rental experiences with Enterprise, but my most recent experience was above and beyond. Ray, the new store manager of the Jackson branch, and his crew were amazing. It's the only rental place in a small town and it's busy. But that crew hustles and gets things done. They are quick, efficient, reliable, and so incredibly helpful. They are flexible and accommodating, which is such a gift when things on your end are getting stressful. Everyone has timeframes, appointments, deadlines, office hours, etc. That crew went out of their way to shift things around, pivot, and make things work for each customer. I appreciate watching a crew work together so seamlessly with just the goal of making sure each and every customer was taken care of to the best of their ability. It was amazing to see. I will keep coming back to Enterprise because of this experience.
Conveniently located store with helpful, professional, and courteous staff. Car was clean and very well maintained. Loved the pre-paid gas fill up feature. Made it much easier for me since I am disabled. Will be back for sure.
Top notch experience as always. Thanks for your customer service as well.
"From the booking process to returning the vehicle, everything was seamless. The staff was professional and kind, and the car was in excellent condition. I'd give it a solid 5 stars."
"Overall, I was really impressed. Clean vehicle, efficient service, and great customer support. Highly recommend!"
They had a very Friendly staff. Overall good, it was a very good experience.
Service at Enterprise was pretty great! I was very pleased with the gentlemen at that location, they were courteous and professional. Also, the car I was allowed to drive was really wonderful. I will definitely be returning in the future. Keep up the good work people! :)
Enterprise on 103rd is amazing they did everything right and I do mean everything they didn't miss a beat I would definitely go back to 103rd enterprise wherever I need to rent a car keep up the great work
Coldwater location were great to work with. Answered any questions and made sure we were happy. Would highly recommend them.
Fast and friendly service. Brandon walked us through every step. The vehicle that we had was really nice.
Very polite and ease of having to deal with renting.
Staff so efficient and so friendly/like we were family. Excellent service
I went and talked to the gentleman, he recommended to me what I needed. I rented it and everything turned out great. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members