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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Courteous service, frequent updates, quick check in and check out.
Very easy and fast to do. Everyone was so helpful! They answered my questions when I needed clarification. Truly a wonderful company to deal with.
Customer service is amazing especially at park ave love the service there the only place o will go to fast cars are always clean and gas always full
Lovely, very clean customer service excellent. Ride was very relaxing felt no bumps in the road
I would rent again from this location
The people at the Lumberton location are always very nice and accommodating. I have rented several cars from there and always the same great service each time I pick up and when I return a vehicle.
Customer service was great and the vehicle was clean and ready to go on time.
This was a great location and I had a great experience. Pick up and return of vehicle was a breeze, great communication and friendly employees. I ended up getting an upgraded vehicle at no additional charge. I would highly recommend enterprise if you are looking to rent a car.
My most recent renal experience was the most ideal situation because I earned a free day and redeemed an upgrade coupon, so all I paid was the damage waiver for a smooth SUV ride. Straight-forward service!
Staff was extremely friendly, professional and made customer service their number one priority. Any questions or concerns I had were addressed without hesitation. It is rare to have a positive customer experience like this and it is very much appreciated. I won't hesitate to use Enterprise again or recommended it to others.
Exceptional service. Convenient location. Choices of vehicles are outstanding
I had a great experience with Enterprise during my recent rental for a work trip. The rental process was smooth, efficient, and stress-free from start to finish.
Alexis Turner, the Assistant Branch Manager, was extremely helpful and went above and beyond by even calling to make sure my rental process was going well and that everything met my expectations. That level of customer service truly stood out and made the entire experience exceptional.
This level of service will definitely keep me coming back. I have not only recommended Enterprise to our work team, but I have specifically recommended the Hilton Head location because of the outstanding service I received.
Thank you for providing such a professional and customer-focused experience.
Amari, we’re thrilled to hear Alexis and the team made your rental smooth and so connected! Your kind words mean a lot, and it’s great to know you’re confident enough in us to recommend the Hilton Head location to your work team. Thanks wholeheartedly for choosing us again! -Christina
Vehicle is always ready when I arrive for pickup. Bailey, the agent, is always so cheerful and even remembers my name. He is very helpful and goes over the Vehicle to make sure I know how everything works. Also I get a text with a contact number if any issues come up while on the road. Very professional. I have only rented from Enterprise for yrs. I only rent from the Little Neck Rd. Office because of the employees. They are great and get you on the road quickly.
Thank you so much, Debra, for your kind words and continued loyalty. We're thrilled to hear Bailey and our team consistently make your experience smooth and welcoming. Looking forward to assisting you again on your next trip! -Christina
I was able to transfer my initial reservation at a location over an hour drive from my home to a pick up location 15 minutes from me with no issue. Each staff member I spoke with, from both locations, was polite and friendly and I felt like they really wanted me to have a good rental experience. I will definitely keep using Enterprise.
Hi Stacy, thank you for sharing your experience with how smoothly we handled your reservation transfer. It means a lot to us that our team made you feel valued and cared for throughout. We look forward to being part of your future travel plans! -Christina
Yogi was great! He called me the day before to confirm my reservation and discuss available vehicles for my needs. He provided a brand new Hyundai Palisade, which was like driving on a cloud. Pick up was quick and easy as well as the return. Thank you Yogi and Enterprise!
Thanks for the fantastic review, Jeffrey! We're thrilled to hear Yogi provided excellent service and that you enjoyed the Hyundai Palisade. We appreciate your kind words and hope to serve you again soon! - Christina
It was excellent, however, when having to renew a contract for keeping the vehicle longer, ithe procedure and fees should be explained to the customers, so they are aware of an increase And charges before they come in to update
Thank you for your feedback, Karen! We're thrilled you had an excellent experience. Safe travels! - Christina
The people I interacted with. All friendly, knowledgeable, and professional.
Thank you so much for your kind words, Garry! We're thrilled to hear that our team made a positive impression and provided you with great service. Your feedback motivates us to keep delivering the best experience possible. - Christina
It was nice little economy car. Gas mileage was good and was comfortable. Seemed a little slow on the get up and go but over all very pleased.
Thank you for your feedback, David! We're glad you enjoyed the economy car and found it comfortable. We appreciate your feedback. Safe travels! - Christina
The insurance company provided the rental car and the experience was so smooth and easy. I kept expecting a problem but never even had a wrinkle. The employee, manager I think picked me up at the repair shop and guided me through the ENTIRE experience. I am so very satisfied with the experience. I have already recommended this location to a few people and also called in and reported my appreciation. Thank you so much.
Thank you, Kimberly! We're thrilled to hear about your smooth experience and appreciate your kind words. It’s fantastic to know our team made a positive impact. Your recommendations mean the world to us. We look forward to serving you again! - Christina
Great customer service, the vehicle was clean and drove nicely. Will use again.
Thank you, Daniel, for your fantastic review! We're thrilled to hear you had a great experience with our customer service and enjoyed your vehicle. We look forward to serving you again in the future! - Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Phillip, thank you for your thoughtful feedback and kind words about our service and vehicle selections. We’re delighted to hear your experience was seamless and truly appreciate your recognition. Safe travels, Christina