END.Reviews 183

Ordered a 400au maison margiela ring and ended up nothing in the parcel, talked to the customer service a few times and they said they gonna run an investigation, 2 weeks later they said the investigation had been done and nothing went wrong on their side so they not refunding or resending the item, they even told us to report this to the AU police while we bought the ring on a UK website lol, terrible customer service and attitude.

Instead of the ordered item, I received another one, half the price. The most interesting thing is that the incorrect thing was packed in the correct packaging (from the very thing that I originally wanted).
Basically, the thing that was sent to me suited me. I would like to keep it for myself and return the difference in price in order to re-order the desired item.
For all my attempts to contact support, I received total permanent ignoring. I really hope that in the very near future they will rid the civilized world and civilized business from their existence.

P.S. My order No. Is *******8710.

Everything is good until you need to return an item. I ordered a Stussy "vibrant yellow" jacket that has a completely different colour in person than compared to the website image. It is described on the website as vibrant yellow but it's really a dull green/yellow colour.

This was just part of a larger order so I asked them to cover the cost of the shipping because the image and the description wasn't accurate and I sent them pictures showing the obvious difference and they just replied saying that colours can look different depending on the brightness of your screen and they wouldn't cover the cost of the return. I'm using a Macbook. I've been a customer since 2014 and spent a bit with them over the years but won't be using them again after this.

So when the initial raffle for the 350 Zyon opened, I entered doubting I would win. A while later after having forgotten about the shoes, I ended up winning. While it was already an inconvenience due to the unexpected withdrawal of cash, I am furious at the fact that a £180 shoe, which when converted is about $230, would have set me back $282. I assumed it was some import tax as I am from the United States, but every single time I tried to talk to a customer service agent through email, they were less than helpful. Every question was met with an inability to answer, and all I wanted to know was a breakdown of the pricing. Because for a shoe that in the US costs $220, I wanted to know why I ended up paying $62 more. I understand the shipping and import taxes, but not only was I left in the dark about this prior to my entry into the raffle, but even after owning the shoe they still refused to help me understand and we're completely disinterested in providing any help.

TL&DR;. Be careful about the import and shipping price that adds on to your items, because it can cost you a good chunk of cash for something you could've bought on StockX for less.

I wish I didn't have to rate them any stars. I had a package go missing back And contact them back on 06/24. I was given information that THE COMPANY would raise the issue with DPD (police dept). After not hearing back from them, I reached out again and all of a sudden the method changed. All of a sudden I need to be the one who obtains a crime report for an issue that has been OVER A MONTH long gone. And all of a sudden I need to obtain this information to REOPEN the claim? They dropped the ball, now here I am left to do what THEY did not do. Not to even mention their terrible customer service. From PHIL especially and Noreen and Stephen who is useless himself. Needless to say, with all of the contact I've had with them and looking at their policy, I will be moving forward with legal action AGAINST End. Clothing regarding how this was handled and more. Its true what they say, always leave a paper trail!

Placed an order for a pair of Nike SB Shanes from Singapore on the 17th of July, received an email that the order was shipped on the same day and I could expect delivery on the 20th (as unlikely as that sounds). Eventually received the order on the 23rd of July, the shoes came perfect in the right size with a thank you note.

Read a lot of poor reviews and felt a bit apprehensive but i'm happy with my order. Perhaps stating more accurate/realistic delivery time would be better especially for international orders, but receiving it in under a week across the world is still not bad at all

For a luxury boutique, customer service was lacking.
My order took three days to fulfil and took two weeks in attempting delivery, which in my opinion is far too long for luxury goods. Unfortunately this delivery resulted in the shoes I had ordered for my holiday, not arriving on time or ever! My initial email to customer service took three days to answers. The customer service advisor offered no regret for missing my holiday and gave me further details about picking up my parcel from a secure location, which had been absent previously. Unfortunately, I was away, so got a colleague to attend to this, sadly the details were incorrect. Yet again, it took customer service two days to answer my email, yet again no regret about giving incorrect information. I decided to cancel the order as a result of the shoes never turning up and customer service offering no regret. When I complained about the attitude of the customer service person, once again I was offered with no regret or an apology. I will not be shopping here again and can see from other reviews, customer service need some training!

Scam items from a scam website that is stupid and a waste of money and time.

They packed an item i ordered which was delivered, but it was just a component of the item. I ordered a $980 dollar jacket. And they sent me a scarf.

I sent them an email just to query this and they said i was lying, i was litearlly lucky to have footage of my unboxing of the item just to prove i wasn't. But they knew realisitcally a jacket could not fix in a box that contains a scarf.

It got ruled in my favour but really in the day i didnt really win. They took my money and wasted my time.

So I ordered a saint laurent hoodie.

Paid $126 for duties/customs.

Hoodie drawstring was defective so I returned it and asked for an exchange for a new, non defective one.

Paid $86 in customs and duties the 2nd time.

They sent me back the exact same defective hoodie.

Asked for a refund on the $86 duties and customs as well as I could not get it back from fed ex, neither could I get it back for the initial $126.

They just keep linking me back to fed ex lol. Useless.

What a joke END. Is! Seriously you should do us a favor and stop your business. As I fly a lot for work I tried to purchase an item from them and have it delivered in USA. Since the billing and shipping addresses were different the purchase coulnd't be finalized. Got in touch with Customer service to find a solution and not only they didn't present one as they suspended my account. ARE YOU SERIOUS?! This has got to be the lowest and worst... I cannot find words for this evan.
Unless you want to make your online shopping experience a nightmare don't bother and end this before it starts.
Shame on you