END.Reviews 183

Awful experienced.
Ordered a pair of sneakers 1 month and a half ago. They use poor delivery companies, so my parcel was never delivered and never got any communication from the delivery company. When I eventually contacted End, they had to launch an investigation and then discovered that the delivery company still had my parcel.
After 1 month and a half I am still waiting for my refund. Is this the type of experience you wish to have when shopping online? Clearly not. Please stay away! I then managed to buy from another platform (Footshop) and got my sneakers delivered in less than a week.
Stay away, stay away from End.

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They sneakily claim "free returns" with labels across the screens even as you browse from the Australian site, even claim free returns in the confirmation screen of your order, but they don't tell you it is actually free ONLY in the UK after you start a returns claim. Then you have to pay to return items, in my case $85 aud to send back a pair of runners that were too big (not TTS). Oh and I also paid for shipping $27 AUD, so i've paid $112 for the enjoyment of absolutely nothing.

I recently bought a pair of Alexander Wang loafers from End Clothing online which were unfortunately too big so I have paid out of my own pocket to courier the shoes back which cost a pretty penny, but I didn't mind as I knew their were no free returns. However, what got me upset was that I tried following their return instructions to declare the shoes were returned goods and still got charged customs duties and VAT contrary to what End Clothing had advised. I have been going back and forth with Jake at customer service who does respond however is unable to help in any way. They said to have the goods sent back to me in Hong Kong and they will then provide a "free" return just this once however the courier has made it clear that just because they are returned goods does not mean I will not be charged customs duties and taxes and if the taxes are not paid, the goods will be confiscated by UK customs and not actually shipped back to me. The cost of shipping plus the taxes amount to over two thirds of the price of the shoes which is absolutely ridiculous. I will not be shopping with End ever again and all I can say is shoppers beware!

Companies like this thrive on luring unsuspecting customers into buying products and not delivering them on time or even responding to customer requests for refunds - until the EU regulators approve or laws to stop E-commerce organizations like this from breaking consumer goods protection laws then AVOID at all costs don't by fooled by the low pricing

I ordered two pairs of shoes from END Clothing, and one pair was too big. When I tried to return them, I found out that return shipping is the customer's responsibility. I went to the post office, and the return cost was outrageous—almost half the price of the shoes! I asked END Clothing to create a return label for me, offering to pay for it, but they flat-out refused. Their customer service is terrible and unhelpful. This company doesn't care about its customers; they only want to sell you stuff and then leave you hanging. It's sad to see such careless behavior. I wouldn't recommend buying from this platform. It's a total scam!

Never buy from END. They have the worst customer service. VERY BAD EXPERIENCE, i bought luxury shoes from them. THEY SHIPPED ME THE WRONG SIZE. Just happen that i bought 2 same shoes from them, 1 pair is correct and the other pair i have received is the wrong size. Requested for a return and having an email war with them. They finally said that they will do a courtesy return. What? Its your fault at the first place. Shipping company came to collect return goods and ship back. After i have recieved the exchange after that i was slapped with duties exchange that i have to pay. They just dont understand that they are at fault. Remember guys. If you item is shipped wrong, you will go through this process just like me. Think Twice buying from END. Buying from other platforms are way better. Also they will do their best to push away the problems. They will give the "best experience" (WORST) of buying goods from them.

Bought a rug at 500$, selected the premium delivery, had to pay custom fees for an amount of 200$.
Nothing on the site was announcing this. Other companies include that fee in their price, or take care of it with a broker. Unnacceptable, I wouldn't have bought the goods knowing that.

My account has been banned

Currently having a dreadful experience with End Clothing. Despite several years of making many orders with them, but admittedly returning majority, they have banned me. They did so duplicitously, by initially asking for my ID and a utility bill confirming address, and then once I provided that, they permanently banned me. During this time I did have an order I had just returned, and now today I have received an email from them showing them shipping that order back to me. Their T&Cs say to contact them if have returns to make and account has been suspended; I've emailed them twice about and nothing. Have tried to call them today but at 3pm their call centre is closed, which is ridiculous. I just want to now get my refunds and finish my business with End Clothing.

Horrible Experience. Customer service lacks urgency and efficiency. Been going back and fourth with Khey for over 2 months about an item I ordered. I ordered an item and they have sent me the complete different item. I returned and asked them to correct and send the replacement in which I was informed I would be refunded and would have to order again. They got back to me and said i was refunded to my account but nothing was popping up in my account credits. I went back and about 2-3 weeks later they said they accidentally refunded me in the wrong currency and thats why it was not popping up on my account. I Then ordered the item, and about a few days later, at the EXACT same time and date, received 2 emails. 1 saying my order was cancelled and 1 saying that it was shipped. I then went back to support after 2 months asking them what the issue is now, and they came back saying that there was only 1 left but they still didn't send to me. Replies took forever even after going back and fourth and trying to solve this issue with someone who has been asking them constantly for 2 months on updates. Will not be shopping here again. Horrible Company and no compensation for lost time.

I purchased a pair of sneakers online for 200 CAD$. I live in Toronto. At the time of purchase, I paid for shipping and handling. Nowhere through my payment online did END website show or made clear that there would be additional Duty fees.

When FedEx personnel dropped off the sneakers, I was told I would have to pay an extra 60 CAD or I would not get my pair of sneakers.

When I reached out to END asking why there wasn't some notification on their website about these additional costs, after approx. 2 wks I was told these were duty fees and there would be no redress.

This was my first time shopping with END and it will be my last as well.

Late delivery and next to no service customer service, i waited over 4 hours for a reply which told me theres been delays then no response. Order elsewhere.

I ordered a pair of Adidas and used the UK size conversion chart. The chart was inaccurate. I received sneakers that don't fit me. Customer service refuses to help. Wants me to pay $70 to send back a pair of $100 sneakers to get the correct size. Luke, the customer service representative rude and unhelpful don't order from this site.

They're crooks. It's been more than two weeks since the order was canceled - no money back, no response to emails. This is just the worst experience ever

Don't buy from here unless you want to wait an extra week and pay additional costs for shipping fees from FedEx. Not worth it at all!

The website looks nice and the clothes too but you will not receive your order! (I'm
In the US). I ordered a pair of shoes for my husband's birthday and right after the order noticed that their sizing chart was listed incorrectly and had the wrong conversions, so the pair of shoes I ordered were going to be too large for my husband. I contacted them right away and they told me it's too late to cancel order but I could refuse the order when it arrives or they would try and stop the order in the middle the shipment. The order was never delivered and ended up going back to the company, so I thought that they have stopped it on their end. I did get a refund, but without the shipping I paid for. I then placed another order of the same shoes in the correct size, and the order was not delivered and there was a note in the tracking, saying that there was something wrong with my shipping address. I looked on my first order, and it happened to be the exact same reason as the first order, so I contacted them, and found out that my order never made it through customs, so that first order didn't either. I sent them an email saying that if my order was going to be returned to the company they needed to fully reimburse me for the shoes and the shipping because I now had two orders that never made it through customs that was not my fault. I asked for a full refund including the shipping, they have not responded. It's not worth the headache or money loss. DO NOT ORDER FROM END!

My experience with End Clothing has been extremely disappointing. I recently made a purchase of a pair of Y3 trainers from their website, and while the delivery arrived on time through DPD, the contents of the box were a complete shock. Instead of the Y3 trainers I had ordered, I received an entirely different brand of trainers. This mix-up raises concerns about the integrity of their warehouse operations. Not only did I receive the wrong product, but all the tags were present in the box, just not on the trainers I had actually ordered. Given the significant cost of Y3 trainers, this mix-up is beyond frustrating. To add insult to injury, I now have to wait for an investigation to take place, and there's no guarantee I'll be able to get my hands on the rare trainers I initially wanted since they are sold out. This experience has left me thoroughly dissatisfied and questioning the reliability of End Clothing's service.

They tried to sell me a damaged wallet and tried charging me $9.99 for returning the item. I never would have purchased a damaged product if I knew. This site can't be trusted and their product and service is no where reliable.

I bought some Amiri jeans size 31 I was kinda skeptical after seen all bad comment but overall I had great experience I order my pants in morning they was shipped out by 5 o'clock evening time I received them 3 days later exactly as describes in got them for a great price every where else wanted a thousand or better so I definitely recommend End if you want some Amiri jeans

I've placed 3 separate orders and my clothes always arrive soooo fast. I'm only writing a good review because most retailers do not give the designer hanger that accompanies the item but each time I've ordered Versace they give me the Versace velvet hanger too which is why I'll only buy from them when possible. If I'm spending 1500k on a top at least give me the darn hanger and while other places don't, they DO. All my designer clothes have the respective hanger as I usually shop in store so this is a big deal to me and I appreciate this company going the extra mile. I hope they continue this policy forever. It's the little little things that are HUGE. Appreciate them sooo much!