SOUQ.comReviews 439

I bout a perfume and they sent me a fake one. They filled a used container with some terribly smelly liquid and charged me about 50$. You are warned! DONT BUY anything from here. There is a reason behind their cheap price tags

During the past 3 orders at least which span almost a year now, there is always an item that isn't the that was ordered. Always giving an alternative and seem to hope that no one notices. And we always have to call them and they tell us it is a mistake and then they give us the correct item after more than a week. Horrible service and bunch of liars.

Second time to buy from them and they sold a fake products as its original, i bought a perfume then i returned it on 21/5 till now I didn't receive my money back. Will never buy anything from them again

I would like to give my opinion today on Souq, this respectable site that fulfills all your desires and they have a lot of things out of all the products for me. I recently bought an iPhone and a bunch of other accessories, the products were good and in excellent condition, the packaging was very good, the delivery speed was very good. This shopping site is very excellent and I deal with it personally and I buy everything I need from here and they have the ability to fulfill the order in the shortest possible time and there are people who are really professional in both preparing the shipment, taking care of it and following up as they also have a customer service team for shopping, selling, after-sales service and asking for opinions About their product and reassuring that the product will reach you and fulfill everything you need,

My product has "Fullfed by souq" yet they fail to pick it up and deliver it to the seller to fix it.
Extremely disrespectful customer support, very frustrating experience. I'd rather deal with amazon directly than deal with them again.

It is really an excellent experience and I thank them very much for your cooperation with me. You really deserve all the marks of excellence

Hai iam vignesh iam Hai iam order to S20 ultra 12 GB RAM and 256 GB memory colour black and Gray silver but, Our team sent to Samsung note 10 + wrong mobile it's not power on that mobile Not company brand it's fake mobile. Its delivery date ( 05-08-2020)
MY ORDER AWB NUMBER: *******9430( ARAMEX)

Our team daily too much massage and phone calls that's message Number (*******143) that"s whats app Number Landline number ( *******772) But our team Not respond as always answer time MOBILE IS STOCK NOT AVAILABLE & WE ARE WAITING FOR STOCK, but daily our advertisement face book, Instagram all social media how to possible & hope...

Please check in my history my number ( *******005) that's my whats app number,
Please understand to me i have no money iam waiting for 60 days more then. That's our company dubai register or same name or fake company please check team, our company name SOUQ.com Total damage

Please arrange to replace my mobile.

Did not buy the mobile for free, I bought it through hard work, i need mobile or please refund the money.

PLEASE CHECK BELOW DOCUMENTS IN OUR WHATS APP CONVASECTION

This was the worst delivery service. I have used and been a prime member at Amazon.com for years. Then I ordered an item off Amazon.ae. I was called the day before it was due to be delivered and told that they won't deliver the item and that I'd have to go 4 hours away if I wanted to come get it. Then I noticed it was recorded online that "I" wanted to pick it up and then it was marked "Delivered". What kind of business is this? I've never felt so scammed.

How to sell when they deliberately prevent you from selling anything or listening your items.
Help is not there and support are the worst ever seen on my entire life
Amazon literally throw their money on trash

As seller on Souq, with my experience I have the say souq has the WORST! Seller support system. Dashboard is always not accurate. When selling imported new authetic phones on Souq, buyers can just returned without any reason! Or look for any excuses for return! Phone were used, broken and used! After getting the report to proof my right and ready to send it back, it's really complicated, either tech issues of showing a completely different status of the item, or moving to accepted automatcally without any notice! Dozens of calls and emails, everytime I have to repeat my problem and not get solved! Worst of the worst!

I ordered edifier blutooth headphone. Seller sent me WRONG item, a Cheap 33Dh bluetooth headphone. Its been more than 7 days i am chasing the support to provide me with refund or the right headphone. Every time i call support, i hear a new story about the progress. A Seller on amazon.ae, they are robbing people, and amazon.ae is sleeping, i tried to complaint them to FRAUD and no legal action has been taken yet.

Never going to buy anything from them, Worst support, worst service, Refund is huge mess.

I am a regular at Amazon.com. My online shopping experience has been excellent with Amazon. Because Souq is an Amazon company, had ordered a few products from there. It is unbelievable to see that Souq is nowhere close to Amazon.
The products that they display are completely different from the ones they deliver.
Then it takes a lot of time to return those items.
Especially with respect to any sort of apparels DO NOT order from Souq.

As a seller I sold some printers on souq., On some occasions printers got returned from customer side, while receiving these printers back we found some items missing, sometimes cartridges or toners are missing and sometimes even spare parts are missing, now you can not file complain until you accept the return, and after filing the complain you have to chase them every now and then to get status update; we never found any solutions and the printers we received back became useless, they refunded amount back to customer even without coming to any conclusion; Ridiculous people ridiculous service;