SOUQ.comReviews 439

I had ordered a new Sony Xperia Z3 (32GB, Android) online through Souq.com. The Sony mobile phone supplied is a counterfeit. Within 3 weeks the brittle mobile screen cracked with impact with my keys kept in my front trousers pocket. On calling their customer services, to my surprise, I am told this item does not carry a warranty and I should get it done from their recommended repair shop.

Can anyone imagine a Sony mobile is sold without warranty? Souq knows the sold product is counterfeit and thus as willful cheating does not provide a warranty.

I did not receive any response from Souq in spite of many follow-ups online. Later, on my follow-up messages; I started getting a standard repeated message:
"This ticket has been closed as we haven't heard back from you for a while after sending you our resolution and response. However, don't worry you can still contact us via the Contact Us page on our website or calling our Customer Services Team https://support.souq.com/helpdesk/tickets/*******"

Currently, this product is lying as a waste. The screen replacement cost around AED 170-220/- which is around 50-70% of the mobile cost. I would like souq.com to take responsibility for their products sold thru their portal and get this mobile repaired or amount refunded immediately.

First time I bought one TV. "Philips" as advertised. But, Upon purchase, I understood that the same is fake. Moreover, the seal was opened. Having very old look. The item returned upon my complaint and they promised it will never happen again.

Trusting them ordered one more item "NIKAI" considering that the product itself is cheap and therefore, least probability of counterfeited item.

Upon receipt of the second item, it is confirmed that the same is also a fake product and was an old one rather than their promise.

From my experience, I never recommend anybody to buy anything from Souq.

FAKE PRODUCTS!

DONT BUY - FRAUD SELLERS

Dont buy from souq.com
There are a lot of FRAUD SELLERS on this site.
I have ordered dell xps 13 9360 and they delivered dell xps 13 9350
It is an older version and there is a huge price difference also. Everywhere it was written model 9360 but the actual laptop was 9350 and I knew it from "windows about menu"

TOTAL FRAUD.

99% of the customers wont realize they are being cheated. DO NOT BUY FROM this fraud website.

Worst service i ever faced. I ordered camera on 24th Nov delivery they gave delivery date 2nd December. I gave my office address and mentioned timings 9 AM to 5 PM, didn't get it on on time and December4th night 7.30 pm delivery guy called. I asked delivery boy to deliver next day in between 9 AM to 4 PM he told he will deliver next day. But next day i also i dint get my item i called that guy he is saying today i am in other location i don't know where is your order and with whom it is.
Immediately i called souq heir response is worst and what they are saying is item got cancelled.
I asked who cancelled they are saying delivery boy cancelled.
Funny part is who is the delivery guy to cancel my order.

Souq customer care response is we will refund your money you can order same item from souq.
W. it is.
Waste of time and money.

I strongly suggest don't go with souq.
They are cheating and playing with customers.

I have never experienced an awful online shopping experience ever in my life. And this is my first time to write a review because I am extremely mad and I would like to share so that no one can ever order from them. So I ordered 6 items and only 4 items got delivered. Keep in mind that it was all paid for. However when I called they didn't give me a proper explanation, their customer representative is very poor. They do not repose to my email. They refunded back the money for the items that was not delivered and what made it worse is that they only refunded back the money for one item. What about the 2nd one? See how cheaters they are. Moreover, one of the 6 items I ordered Was a mascara that turned out to be absolutely fake. Please do not order from souq. It's a scam and worse experience.

They never delivery on time and also will not keep the customer know about it if there is a delay. Also when you call them up to know the status, they don't know anything about the status apart from what we can see in the app / website. They simply give a generic / standard response saying that the delay is due to the "High Demand"! Poor planning on stocking & delivery and they make the customer struggle. This is my 3rd order and I'm suffering without any update from them and my very 1st order itself was cancelled due to delays. It was a mistake to order from them again!

I made as order on November 22, with an expected delivery date of December 1st.
I waited at home all day for this order, and continuously tracking the delivery. At around 3:30pm I got a text message saying that my order will be delayed by a day. When I called customer service, I was told that their "warehouse was full" and that my delivery will be delayed by 48 hours.
I'm not being given an exact time for delivery, and I have no one at home to accept the package but myself. My time was wasted today, and I expect to waste more time accommodating to their bad scheduling. Very disappointing and unprofessional service.

Don't do card payment with souq, you will be stuck with them, I have purchased a product from souq FBS on 8th November and use card payment, but today its 20th November i didn't received the product for which i already paid, i raised complaint like 5 times in 5 days and every time they telling me i will receive it today, but no one reaches to my address, when i ask them to refund they are telling me it will take 7 - 10 days.

Totally scam