eGobalElectronics.comReviews 110

The company is running a scam. They send you defective product and you return within days and they charge you 30% restocking charge. The customer pays shipping both ways. So what cost do they have in the transaction. I bought a $104.99 item and I only get $74.99 back for being sold a defective product they sent. When you return the product they will send it to the next consumer and do it all over again. I have sent them an e-mail describing the scam to them. Good luck to anyone buying from this company. Some people make it on shipping, but this is the first time I have seen it done with defective product.

This website advertises new, sealed netbooks- This item was packaged without an outer shipping box to protect the original box, this box has arrived damaged. In addition, this item and box were not in sealed packaging and the battery falls immediately to 70% capacity under load after status and indicator shows 100% charge. There are also someone's fingerprints on the screen. This is a used unit.

After trying to get all my money back since they have not sent what I paid for, this is thae last response from their 'customer service dept. as of today.
Hello,

Thank you for your email.

Please feel free to file complaints as you wish.

We have a policy in hand which we must follow.

If an item arrives defective or not as described, We simply replace it at no cost to you.

If you prefer a refund anyway, restocking applies.
Kind Regards,

EGlobal Wireless Support Team

There is no reason to trust any 'exchange' from this company. No legitimate company would ship something like this and retain any penalty.

I purchased one of the $99 7" mini netbook computers. The shipping was excellent. I received the computer in 2 days, however I found the computer performance to be much less than desirable. I attempted to enter a terrible product rating on the eglobalwireless web site, but the rating never did appear in the listing. I attempted to enter a great rating with an explanation that the real product rating was terrible, but that rating never appeared in the listing either. When entering a rating, a message appears that the rating is entering the approval stage, however apparently if the rating is not good or great it is discarded and never appears in the listing. I purchased this computer based on the product ratings on the web site which appear to be completely bogus.

I ordered the $99 7in notebook. The so called "comments" on this item were all 5 stars. I now believe the company fraudulently entered these comments to con the public into buying their defective product. It turned on once and never turned on again. I could not get hold of a representative over the phone and had to send e-mails. I got a refund minus a 25% restocking fee. If the product is completely defective, it should have been a 100% refund. After reading all the other comments about this company, I believe this company knows its product is defective and created their own 5-star comments full of lies and pockets the 25% restocking fees.

This site offers a 7" Mini Netbook WIFI Windows 2 GB computer for $99.99 (black) or $129.99 in various colors. I called to ask more details about the product in that the manufacture is "Generic". The response I got was, at best, unusual. The man I spoke with said they have no brand name -- they are made in China. He further said they have 3,000 in stock and that it is an enticement to get people to their site since they don't normally sell computers. I read their refund policy, a 25% restock fee! Due to your previous customer comments and my personal experience, I will deal with a more reputable computer company.

Paid for our product, told it was shipped but "refused" on our end... why would we refuse the item we ordered? Took 30 days for them to "reship" and again, we never received the product. Was told again, it was "refused" on our end. We are a giant corporation who deals with REAL companies and REAL people, not people selling second hand goods out of a garage and scamming people. Was told by my boss to call the BBB on these scheisters... they just lost the business of 8000 employees and all of the companies we do business with... man, are they stupid! And all because they didn't mail our item? Or do it correctly? And then are charging us a restocking fee? ARGH!

Poor customer service. I called because it had been 2 weeks since placing my order, and it had not arrived yet. I was given a tracking number and told that I needed to check with the post office. I asked what happens if it's a dead end at the post office, and they are unable to help me. And they told me it's out of their hands - basically my loss.

After expressing my concern about my item, and their lack of customer service, the guy proceeded to argue with me, in an angry tone of voice asking me, "how have I not been good customer service? I gave you a tracking number!"

WOW - real helpful. How about, offering to help figure out what happened to my order, rather than it's the post office or nothing? A reputable company would offer to replace the missing item if it never arrives. Why is it the customers fault?

I will NEVER order with these guys again. No one should be talked to that way - especially when you are the customer!

A friend of mine also enlightened me on her experience with them, saying her item arrived without any packaging, or packing slip of any kind. Just the item ordered in a plastic bag. Real sketchy.

I ordered a motorola blue tooth. I thought the price was great until I got the product. It came in a PADDED ENVELOPE. No box instructions no protection of the product. The bluetooth did not work. It was obviously used & defective. I e-mailed with my issue and was told to deal w/ Motorola. I wasn't happy to say the least. I have been a shopper on the net for years and this was by far the WORST experience ever. Luckily Motorola is a great company and took care of it. I got my new bluetooth from them and they 2 -day expressed it. Way to go Motorola. Anyway steer clear of this company. Looks like my experience is similar to others. At this rate they probably won't be around long.

Do a search for eglobalwireless complaints and you will see exactly what i went through. They sell used or defective items and then won't replace your item and if you're lucky you have to pay to ship bad items back and pay restocking fee. Also all the complaints are the same about rude customer service and not returning emails or phone calls. They also sell on Ebay from NY and FL so be carefull. The 10.00 you try to save won't be worth it when the item dies on you. I called Plantronics and they verified that eglobalwireless is not a mfg authorized reseller so your warranty IS NO honored by the mfg. YOU HAVE BEEN WARNED.

I ultimately didn't get my money back because i lost my tracking number. However, this here was the online conversation I had with them. Even this was unhelpful:

Lease wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Erik'
Erik: Me
Me: Kyle\
Me: Erik i'm still waiting for my refund
Me: and i received no email response from eGlobalwireless
Erik: ok?
Me: Hello?
Erik: Sorry, but I have no idea what you are talking about.
Me: i placed an order back in september
Erik: did you just call and speak to Mark?
Erik: He re-opened your ticket.
Me: it was defective and the item was returned as i was instructed to do from eGlobalwireless for a refund
Me: yes he did
Me: he told me you guys don't use the phone
Erik: ok, that is all we can do for now, we must await a response from the returns specialist.
Erik: we don't
Erik: I am not a returns specialist either
Erik: im support
Me: but if my issue hasn't been resolved for almost over half a year, i curious as to what is taking it so long and why my ticket was closed twice
Erik: that is a question I do not have an answer for, does not make sense.
Me: it makes perfect sense
Me: let me ask you this
Me: if again my ticket gets closed, what options, through you guys, do i have, if i can't get them on the phone to clear up this matter?
Me: in other words, what assurance do i have that eglobalwireless's service be guaranteed?
Erik: the way our ticket system works, a person must look at or respond within 24hrs
Me: and what if he or she doesn't and i have to keep calling back?
Me: is there anyway how you can escalate this situation for me?
Erik: yes, doing now
Erik: sorry sir. There's nothing we can do. Your situation has lapsed and we can't find any record of the item returned.