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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Very pleased
July 21, 2021

It was easy to both place the order and get the delivery sorted, We were kept really well informed of the progress.

And most important of all, it meant a very great deal to the recipient.

Thank you!

Date of experience: July 21, 2021
GB
1 review
0 helpful votes
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Amazing
July 21, 2021

I always buy my flowers from eflorist UK. The site is easy to use and has a lot of choice. Fair pricing and the flowers always last! This last purchase was for a thank you and the recipient was absolutely made up with how beautiful they are.

Date of experience: July 21, 2021
GB
1 review
0 helpful votes
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Never disappointed
July 21, 2021

I have ordered several items from eflorist since the pandemic began. They have all been quite different, but the same high standard has always been maintained.

Date of experience: July 21, 2021
GB
1 review
0 helpful votes
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Perfect
July 21, 2021

Came within a few hours, such pretty flowers.
Very good for a last min present/flowers. Easy to contact them too.

Date of experience: July 21, 2021
GB
1 review
0 helpful votes
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Outstanding!
July 21, 2021

Absolutely tremendous service from start to finish and my wife loves her flowers! Will order again!

Date of experience: July 21, 2021
GB
1 review
1 helpful vote
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Unhappy customer
July 21, 2021

I ordered an arrangement of Wow flowers for my friend and upgraded to the £44.99 I was very disappointed hardly any colours of the flowers and mostly little green flowers filling it up. I have put the 2 photos of the difference in to show. I contacted customer service but was told these flowers sent are fine. I don't agree and won't be using eflorist again as I really think there's too much of a difference from the photo they're showing and I know photos are for illustration purposes but on this occasion it's just not worth what I payed. I use a lot of online flower companies as I've family all over the world and never been this disappointed.

Date of experience: July 21, 2021
GB
1 review
0 helpful votes
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Highly recommend
July 20, 2021

Ordered flowers for my wife's birthday found it very easy and quick with a good variety of flowers they were delivered fast within 2 hours same day and my wife said the flowers looked amazing

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
July 20, 2021

Ordered 3 large bouquet for gifts at wedding in august great prices and lovely flowers even comes with free chocolates great value for money.

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
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First time use
July 20, 2021

This is the first time I've used eflorist- they are easy to use and have lovely products. I usually buy flowers in person, however due to going away on holiday I will be missing my mums birthday. She loves flowers and she has never had flowers delivered to her. Will definitely use this service again

Date of experience: July 20, 2021
GB
1 review
1 helpful vote
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No value for money
July 20, 2021

The bouquet was too small for the price paid. Not good value for money. Delivery however was quick and prompt.

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
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Great service
July 20, 2021

I love useing eflorist it's easy and good value for money. People I've sent them to have said they are lovely.
Thank you

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
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I need to post a review about this site, I have used this site many, many times and each time the flowers have been wonderful, and not only that they have lasted a long time, making the gift extra special to the recipient. I did use another site once, but never again, flowers looked nothing like the picture and looked like they were just thrown together. I cannot say what E Florist are like dealing with complaints as I have never had to make one, so assume that department is almost redundant. I ordered some this week for delivery friday and I know they will be exceptional, so I have peace of mind. A big thank you to E Florist from me.

Date of experience: July 19, 2021
GB
1 review
0 helpful votes
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Happy Customer
July 20, 2021

Very happy with my order. Easy to use website and got 10% off when i joined the mailing list. My friend whom I sent the flowers to was overjoyed with her flowers and really brightened her day! Will definitely be using E Florist again!

Date of experience: July 18, 2021
GB
1 review
0 helpful votes
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Beautiful Lilly's
July 19, 2021

I brought my sister a bouquet of Lilly's, chocolates, small bottle of gin & a vase.
They were delivered on the date requested.
The Lilly's were not open on the delivery day but after a few day they opened up beautifully.
My sister was/is very happy with her gift.
I will definitely use Eflorist again, great price, fantastic service and more importantly beautiful flowers.

Date of experience: July 18, 2021
India
1 review
0 helpful votes
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Flowers in a Hurry
July 19, 2021

Needed to send flowers fast, chose eflorist who picked a florist near recipient and where delivered within the hour! How impressive is that! My frien absolutely loved them and was a special surprise.
I will definitely be using eflorist again and again.
Thankyou

Date of experience: July 18, 2021
GB
1 review
0 helpful votes
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Would recommend
July 19, 2021

I needed some flowers sending same day. Very efficient delivery and great quality flowers! Made my Nanna's day!
Was my first time using this service - will definitely be a repeat customer.

Date of experience: July 18, 2021
GB
1 review
0 helpful votes
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Very Happy
July 19, 2021

Sent flowers to my best friend. Because she has been there for me, even after she has had a difficult 18 months. Texted me this morning to say they were beautiful.

Date of experience: July 18, 2021
GB
1 review
0 helpful votes
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Pretty flowers
July 19, 2021

A good range of gifts and for multiple occasions, would recommend the service for everyone! Easy to use website.

Date of experience: July 17, 2021
GB
1 review
0 helpful votes
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Birthday flowers
July 19, 2021

Did what is said on the tin haven't seen them as were a present will check with my lovely friend soon

Date of experience: July 17, 2021
GB
1 review
6 helpful votes
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Honestly I am humiliated to have even had these flowers sent to my best friend who had just had a baby, they looked like they came from the bargain bin at the nearest garage, all together I can count about 5 roses in there and for £33 you'd expect a lot more flowers and a lot bigger bouquet! I used the online chat and very politely asked for a refund and thankfully got one but I won't be using this company again. The 2 stars is only for the customer service

Date of experience: July 16, 2021