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eFlorist UK Reviews Summary
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
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Very disappointed. Quality poor. Flowers desperate for water. Box broken. They look nothing like the website picture.
Flowers are lovely plus the customer service was great I made a mistake with the wrong address and customer service sorted the problem out straight away thanks
Sending an order for a friend on behalf of my dad. Very easy to order, processed so quickly and receiving updates on the delivery. I would have given the extra star if I could see and share a picture of the actual bouquet. Maybe a system where you could email the flowers before packaging would be useful. Many thanks for the great service!
Absolutely perfect delivery & the flowers look amazing. Many thanks to Yodel for being so quick too.
I am completely underwhelmed by the flowers which arrived today. A very small bunch. Just very disappointing. I will be buying my flowers from the high street in the future. Very disappointed..
Brought some sunflowers to cheer up my Auntie was quick and easy online and good that I received tracking and notifications overall great service
Had to change delivery address, phone number not active. Chat/email function excellent! Arrived early
Despite indications on the box the flowers were delivered upside down, inside the box the card was creased and a few of the flowers were crushed suggesting that they had not been stored correctly in transit. The flowers themselves were no more than you could find at a supermarket. The only worthwhile part of this service was the expression of surprise on my wife's face when they were delivered.
Ordering was very easy, the flowers arrived right on time and the beautiful flowers lasted a long time.
Range, quality, timing of delivery etc. - fantastic. Recipients delighted.
The 'but' refers to my making two orders of the same both delivered but one not acknowledged by you!
I regularly use eflorist for flower gifts for different occasions as they have a wide selection and great delivery service that never fails to impress.
I had less than twenty four hours to order some flowers. Eflorist were wonderful. A great range of flowers and prices, easily ordered on their great website and a super efficient tracking system enabling me to see exactly where my delivery was. Everything went so smoothly from start to finish. Thank you.
In total I paid £59- £7.99 for same day delivery - achieved - chocolates - tick - flowers were half dead & looked nothing like the advert - contacted Customer Services - & basically told - ‘tough' would NEVER buy from again
Flowers delivered on time and absolutely stunning and the vase was lovely a nice addition very pleased
I ordered some flowers for same day delivery in the morning, and got an email a lot later in the afternoon to say that they couldn't deliver that day, and did apologise, but could deliver tomorrow. Was a little unhappy as I only used EFlorist as they said same day delivery.
The flowers weren't for me so I haven't seen them, they were eay to order and were delivered on time
My friend was delighted with her flowers, I have used your site a few time an would highly recommend.
Flowers arrived dry but perked nicely up after 24hrs in water. A bit expensive but fast delivery……..
Absolutely beautiful flowers, ordered late afternoon and had them delivered early the following day with a free box of chocolates. My daughter was over the moon……. Just because she deserved them
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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