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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
3 helpful votes
Follow Keith N.
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Pay more and go elsewhere
August 5, 2021

Will never use these again.
Ordered flowers on Thursday for delivery on the Monday for a 40th birthday. Plenty of notice I thought.
They arrived 23.30 on Tuesday. Email customer services and got the good old tried and tested Covid excuse.
Very poor service.

Date of experience: August 5, 2021
GB
1 review
0 helpful votes
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Unfortunately I wish I had read reviews before ordering but I trusted what I saw on the website next day delivery flowers, perfect for my friends 40th birthday. I checked the delivery info, checked the date on payment screen and checked my receipt delivery date all there. The flowers were then not delivered so I emailed and explained they needed delivering on the date as my friend was away and would be leaving her holiday the day after delivery so the flowers would not be received. I got an automated response very unhelpful I explained as per terms and conditions I would like to cancel due to no delivery and again got an automated response after many auto responses I then got a response saying they couldn't cancel as item out for delivery but then couldn't give me the delivery details! I explained again the flowers were going to an address with no recipient after they failed to deliver on original delivery date again with the response of item out for delivery. The flowers have still not be delivered and I am £22 out of pocket. If you choose to use this company please be wary their customer service is shocking and they don't follow their own terms and conditions.

Date of experience: August 5, 2021
AE
1 review
0 helpful votes
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Good Service
August 5, 2021

This is my first time ordering as I am based in UAE and sending the flowers in UK. The service was great! They have a good system and you can easily be updated even if you are miles away. Fast service as well

Date of experience: August 5, 2021
GB
1 review
0 helpful votes
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Easy and quick
August 5, 2021

Very easy service to use and very quick turn around also flowers are very reasonable priced overall very good service

Date of experience: August 5, 2021
GB
1 review
0 helpful votes
Follow Darren Z.
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I have ordered flowers for my girlfriend 3 times now just met her earlier this year was abit scared incase the flowers were late or damaged, but everything was perfect lovely flowers and delivered on the requested date couldn't ask for a better service she was very happy with flowers not 1 broken stem or damage, flowers were fresh lasted well definitely recommend buying, i also receive gift vouchers via email as well with the latest being 20% off it's nice to receive a discount now and again aswell as a thnx for your custom, already ordered more flowers for the girlfriends birthday and am sure they will arrive just as beautiful as the previous i don't usually write reviews but like to give my opinion on the perfect service.

Date of experience: August 4, 2021
GB
1 review
0 helpful votes
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Ordered these for a friends new job, absolutely love how super quick the delivery was along with how amazing the flowers were- my friend was over the moon with them!

Date of experience: August 4, 2021
GB
1 review
0 helpful votes
Follow Joanna L.
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Clear and helpful website to be able to choose what flowers you would like and for what occasion. Easy and simple to navigate through the website to order.
Not able to comment on the product as yet as they have not been delivered.

Date of experience: August 3, 2021
GB
1 review
0 helpful votes
Follow David P.
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Flowers never received, they use yodel who are a joke, can't talk to anyone, absolute shed show, avoid

Date of experience: August 2, 2021
GB
1 review
0 helpful votes
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Had used several other outlets, but got let down on delivery and quality, eflorist have always give me the quality and service, when your trying to make an impression, it counts..

Date of experience: August 1, 2021
GB
1 review
0 helpful votes
Follow Paddy T.
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I was pleased with the ease of ordering flowers and with the free chocolates. The flowers, I am told are beautiful but there was no card included with them although I had written a message. My friend, who has a birthday very shortly was, therefore, struggling to know who had sent them. These flowers were a thank you for looking after us.

Date of experience: August 1, 2021
GB
1 review
0 helpful votes
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Service
August 2, 2021

Been a customer for a while an they smash it every time, bang on the time they give an flowers are always beautiful, can't fault them!

Date of experience: August 1, 2021
GB
1 review
0 helpful votes
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WoW Beautiful bouquet
August 2, 2021

My son and daughter in law have twice sent me this rose and lily bouquet when I was feeling low after a bereavement. The roses lasted so long, and the lilies filled the house with their perfume. I loved it so much I have sent this same bouquet to friends, and will choose it again in future, it`s beautiful. The nicest on the market and at an amazing price.

Date of experience: July 31, 2021
GB
1 review
0 helpful votes
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Birthday Flowers
August 1, 2021

Ordered for Mother inlaws Birthday
Arrived on time and were as described
Lovely and fresh
Beautiful
Thankyou

Date of experience: July 30, 2021
GB
1 review
0 helpful votes
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Fabulous flowers
August 1, 2021

I ordered the medium English hedgerow bouquet with vase and they were absolutely beautiful… made my mums day

Date of experience: July 30, 2021
GB
1 review
0 helpful votes
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Gift for my friend
July 31, 2021

Excellent service my friend was delighted with her flowers, will definitely recommend to others, excellent service and delivery

Date of experience: July 29, 2021
GB
1 review
0 helpful votes
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Perfect gift
July 29, 2021

Perfect flowers for my best friend who just had a gorgeous baby, also came with free chocolates which makes it even more of a great bargain!

Date of experience: July 29, 2021
GB
1 review
0 helpful votes
Follow Isabel R.
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I gave used e- florist a few times now. It is so easy and the flowers are beautiful. Free choices are always a bonus and you recieved vouchers for money off, what mor can you ask for.

Date of experience: July 28, 2021
Missouri
1 review
0 helpful votes
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I live in St. Louis. USA. I ordered from a picture on line. Because of the exchange rate, I had to go with a lower price. The free chocolates were a wonderful addition. The site was fairly easy to use, even for someone with limited computer skills. My friend in Newton Abbot loved the arrangement. She sent me a photo. I was chuffed. Stunning. I would certainly say ‘value for money' Thanx

Date of experience: July 28, 2021
GB
1 review
0 helpful votes
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Great
July 28, 2021

Easy to navigate website and order the flowers, which are also available at short notice. I ordered flowers for a friend but this is not my first time using eflorist, I've used them for mothers day also. Love that it includes chocolates but wish the chocolate box was bigger, there's only 4 in a box, would be good to have more as seems quite small for a gift. Nonetheless, all good!

Date of experience: July 28, 2021
GB
1 review
0 helpful votes
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Disappointed
July 27, 2021

Flowers practically dieing, damaged in the box, food split in the box, waste of money! Yodel which they use dont look after the parcels!

Date of experience: July 27, 2021