eDreamsReviews 14,330

My flight was cancelled by ANA in March 2020. I have called, emailed and always get an answer that my refund is being processed but until now nothing. I had another segment on my flight with Priceline with ANA and my refund was processed in 1 month. I will not book in this website no matter how cheap it is. No guarantee that you will get customer service.

Yesterday I booked a flight but I type my surname wrong. Today I spent 8 hours on the phone to resolve this problem but was not possible. I spent hours talking with the robot giving him the same information over and over again, I spoke with 7 different guys and non of them was able to resolve the problem.So at the end I had to cancel my flight and I lost 800 pounds just like that because the job of this travel agency is to take your money and they are not care for anything else. Now I understand why this eDreams has 50% bad feedback. Honestly I wouldn't recommend eDreams because if you have any problems you can not expect help of them!

On Tuesday, February 4,2020, I bought roundtrip flights from Spain to Mexico for my 2 daughters and their mother with the date of the first flight on June 29,2020

All flights were canceled by airlines

A total of $ 49,000.00 forty-nine thousand Mexican pesos were paid in a single debit card payment

Up to a point I understood that the reimbursements will be delayed due to the pandemic, but it is already over a year and a half since I paid this amount and they have not reimbursed me

The airlines involved in these reservations are:
Evelop
Latam Airlines and
Wamos Air

This is a fraud, a robbery, an assault

They have already ridden my money at their pleasure and they still do not return my property, money for which I worked and saved for years

Each one makes their decision to consume and buy with this company, but here is my experience today, Saturday, June 5,2021 (two thousand twenty-one)

I have all the e-mails and documents where they specify my case and its follow-up but no money, it has been more than 5 months since they wrote to me for the last time

Leonardo Rodriguez

It's been a year and I'm still waiting for my refund. They requested the airline to refund them on my behalf, they did not inform me of this, I only found out from the airline. Edreams is currently sitting with my money for over a year now.

Edreams prime membership is a scam. Upon browsing, the membership approval is checked. You must uncheck before you buy any ticket. Once buy a ticket, your prime member fee is signed up for 30 days. You only notice withdrawal on your bank account 30 days later. Too late to cancel the payment. You automatically becomes a member of the edreams prime. NO REFUND. A real scam

HORRIBLE! STAY AWAY FROM THIS COMPANY!
I made the mistake of purchasing airline tickets from this company using google flights as they were listed. They are based in Spain. The airline I bought offers free cancellations related to COVID issues which i tried to do. Airline stated I had to contact edreams to cancel given they bought the tickets. THEY REFUSED TO REIMBURSE ME AND DO NOT HONOR THE SAME CANCELLATION POLICY AS THE AIRLINE TICKET I BOUGHT!? STAY AWAY! Given i am a heavy social media tech expert, those folks to not realize how much business they are going to loose given the mass posting they will receive. More than the $100 bucks i lost. Dont Mess with Texas!

The worst experience ever, booked a ticket and had to check out and checking my luggage due to how they purched the ticket with the airlines. Even the airline was dumbfounded by how they charged for the ticket. The ticket went up by 600 dollars at checkout. The people at the airline showed me how much they had paid for my tickets and it showed that the extra 600 was profit on top of profit. Is there a way to SUE these scammers... CLASS ACTION maybe... kept all my tickets and proof of these cheats

I advise anyone not to purchase your ticket through edreams.net. They are the worst scammers. They will surprise you at the airport especially with luggage allowances. They have a bad customer service. I urge anyone not to buy through them. No. No and No.

These guys are a joke, I booked a flight for my Husband to come back to Australia from Jordan to Melbourne. The flight was booked for the 20th and due to a change in the departure time from Amman, to Egypt he would have missed all other flights.

They tried to help us, however it was very hard work it was many phone calls again and again and they NEVER call you back as promised.

Im fed up, they have our money and they won't render any assistance they won't call us back they won't find a new flight. We are simply told to call back in 24 hours.

They have the worst customer service in this world. Stay away, save your money and go direct with the airline.

There are cheaper flights directly with the airline I see, they are terrible.

Extremely poor customer service, liars and highly un-reliable. I will strongly recommend not to use them at all if you want to save your money and time

I booked a flight in April2020 which was cancelled due to covid and I still waiting for my refund. They send me an in a month for last two months to send my bank details so that they can refund, I sent via email, waited on chat for more than hour and gave my details again and they still sent me a form to fill my bank details which needs IBAN number that my bank does not use. They charged my card but do not want to return to my card and wants details that my bank does not use. I gave them SWIFT number and all other details but nothing. Seriously never use them they are the worst.

Warning traveller! Please think twice before booking a flight using eDreams. Yes, they are cheaper, but you pay the price in bad customer service quality. I booked a flight in March 2021. The value of the flight was almost $300.00 The flight got cancelled. Their customer support is unreachable (mail, phone, Twitter,...). You will be left out in the cold if anything happens. I am still fighting with edreams. Never ever will I use them. Think twice before ordering.

This is the worst experience I have had when dealing with costumer services. I bought ticket and the Airline Adjusted the departure time and Edreams claimed it was cancelled. I calls to resolve this but to no avail. Because the ticket was flexible I tried to change the ticket as at first they said I can but after three weeks they said I couldn't even though the Airline is saying I can. I called to solve this but to no avail. The costumer services in edreams are very un professional they keep on going in circles and not resolving the issues. I am still waiting for my refund. It is unbelievable that such site is still operating. Never again

They have a agreed on no cost Rebooking as per there website logos signs etc etc. Then demanded 200$ USD. After a long calls/hold and hassle, they still charge me 78$ USD.

Refund time is about 120 days, and its hard to get ahold of a representative to solve simple problems. Save yourself the stress and simple use any other of the dozens of websites out there. Oh and hear is another thing my ticket doubled in price right before I had to pay.

Purchased a refundable ticket from Sydney to Brisbane for 20th Dec 2020. Ticket was for Qantas airline with a tag " COVID refundable" means if for any Covid related reason you needed to cancel your trip before your flight it's fully refundable or you will receive credit. I paid almost double for this ticket to make sure if anything happened I am covered.

Just 2 days before my flight border between the states where closed because of Covid I had to cancel this flight. I received an initial email from eDreams that my cancelation has been received and they will start processing the refund but it might take couple of months, after 6 months I have received another email that you ticket was not refundable and the closed the case!

Look eDreams I am not gonna give up... I am going to write everywhere.

I can happily report that eDreams has refunded me $400 ($386 plus $16 as cost of wire tx) after I requested Kayak.com customer service to help me. Thank you Kayak and I appreciate eDreams finally correcting their mistake.

When my flight from Rome to Tehran got cancelled due to security issues, they would not refund my money even after calling them several times. In addition to this, I was randomly charged 44 euros for a prime account that I did NOT consent to. Now, after trying to call them and cancel the prime account, I cannot find the option to do so. The link they say you can click on does not lead you to a page you can cancel your membership.
Do NOT use eDreams!