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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I cannot properly access this as I'm still awaiting itinerary for my return vis West jet.
EDreams is a SCAM! Do not book with them please! I booked two flights with them and they cancelled both flights, not even refunding me for one of them. The last flight was cancelled without me knowing, and by the time we got to the airport it was too late and we had to spend another $900 booking new flights that we were almost not even going to make, causing us to almost miss a portion of our vacation. AND eDreams refused to refund us on top of this. They ended up refunding us a fourth of the ticket price and refused to refund the whole ticket, saying that this was all that the airlines returned to them. This has been the WORST booking experience of my life, DONT BOOK WITH EDREAMS.
I try to contact with you but no answer no platform
It was simples and quickly. With a good price and perfectly flight choice.
Dear Dijair B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Over wall it ok
But till I haven't receive tickets
Dear Mikael T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Maria K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It's ok. But I know better when o will see that payment went through and my flights did not cancel
Dear Lana N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good experience, easy to navigate through the process
Dear Joseph C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Коли я оформлювала бронювання, сайт підвис, і при оновленні сторінки білет був вже по новій ціні
Dear Abdul L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER, SUPER,
Dear Mariya R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When I come across the eDreams on social media, I have been sceptical about the quality of their services to be rendered.
I just decided to give it a trial. Lol and behold, I was amazed with the ways I was being furnished with prompt and accurate information I am desire. I'm satisfied with their up to date information as regards my booking. I pray they should keep it up and continue to wax stronger in their endeavors.
Dear Iskeel S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Denys D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had no trouble. But I would prefer my sears at least 24 hours before the flight. Overall experience 8/10
Dear Helen O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I check email to know your system automatically generated two reservation number, （*******818 and *******797） when I was scheduled for the first time show me your information is not successful, this let me enter again the second time, but there is something wrong with the two shows deductions is successful, I had to cancel one of them, because the system error of you please for free cancel my booking number *******818 and refund my charge, I've always been a regular customer of your company. Please give me the right treatment.
Kind regards,
It's so easy to go through the steps to book a flight. They give you numerous options like times, prices number of stops... etc.
Dear Veronica P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was so easy and so useful web page design. Thank you for your kind help.
Dear Vikroriia A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lou N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service