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eDreams

3.9

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From the business

eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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Philippines
1 review
0 helpful votes
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Fast booking
July 13, 2022

Thank you for the fast booking and cheap flight. Until next time.

Date of experience: July 13, 2022
Dina A. eDreams Rep
over a year old

Dear Jerson A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Canada
1 review
0 helpful votes
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Viaje a Canadá
July 13, 2022

Muy buen servicio, vuelos económicos y sobre todo muy accesible

Date of experience: July 13, 2022
Lebanon
1 review
0 helpful votes
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Servizio eccellente
July 13, 2022

Il sevizio ricevuto è di qualità. Il sito è molto intuitivo. È facile per pagare.

Date of experience: July 13, 2022
Malta
1 review
0 helpful votes
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Fantastic
July 13, 2022

Smooth and very simple. It was a pleasure from start to finish.

Date of experience: July 13, 2022
Dina A. eDreams Rep
over a year old

Dear Stephen J.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Switzerland
1 review
0 helpful votes
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Not a better price
August 12, 2022

Comparing the price of eDreams and easyJet, I payed 8.- chf more for the same flight and service on eDreams.
My suggestion… compare before you book!

Date of experience: July 13, 2022
Portugal
1 review
0 helpful votes
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Stil waiting
August 12, 2022

Till now I'm waiting for the book confirmation, only received the reservation

Date of experience: July 12, 2022
Turkiye
1 review
0 helpful votes
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NEVER EVER USE EDREAMS!

I have booked a roundtrip flight ticket for my study abroad program in Japan. It was supposed to be from Miami to LA, to Japan and on return, it was the opposite. Later that day, once it was time for my flight, I went to the airport and they told me there is no seats booked under my name, however, I had seats for the return flights. But when I checked my bank account, the money for both ways has been taken out of my bank account, even though I did not have a flight. Therefore, I paid for a flight that I did not even have seats booked for. I only had return tickets, it is hilarious, how am I going to go back to Miami from Japan if they did not book seats for me with the money they charged me and I cannot even go to Japan? They are horrible.

Later on, I emailed them since they never answer their phones. They told me to contact the airway (ZIPAIR) because they cannot do anything. I emailed the airway and they told me since I paid the money to EDREAMS and booked my flight through there, I need to solve this problem with them. Once I emailed EDREAMS again, they never replied back to my email. I emailed them for months trying to contact them, but nothing.

I lost over $2,000 because of them, I will never use this website and comment on how horrible they are everywhere.

I wish I had used Expedia or Skyscanner. Horrible experience with EDREAMS.

Date of experience: July 12, 2022
New York
1 review
0 helpful votes
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Tried to scam me
August 11, 2022

I had booked a plane ticket and called customer service and right out of the gate they wanted $ 110 from me. Thank Goodness I was 3 Weeks before my flight and I could tell them they were never going to get extra $ money from me. Called my credit company told them I got scammed and booked another flight. I really believe that they slam you the night before your flight and you have no choice but to pay. Please be aware of this company and Do Not Book Through Them.

Date of experience: July 12, 2022
BO
1 review
0 helpful votes
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I tried to book a flight last Sunday morning very urgent and I was very pleased when I find one with you that left the same day. I book it and pay it and then i get the message that my booking is cancelled because there was not enough availability on the flight but I could book 5 min later on the same flight for €100 more and then there was enough availability … very strange. Also the money from the first booking was already from my account. I got the money back after 2 days but it was still a bad experience and I think I will never book again with you guys!

Date of experience: July 12, 2022
Egypt
2 reviews
0 helpful votes
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I need the receipt for the payment I made. I don't have anything to add but you request 50 characters bla bla bla bla

Date of experience: July 12, 2022
Dina A. eDreams Rep
over a year old

Dear Amy E.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Israel
1 review
0 helpful votes
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אחרי ששילמת, אם הלקוח רוצה לשאול שאלה, השירות עונה רק באנגלית. את קוד הטיסה אינך מקבל(לא רשום) על כרטיס E
בקיצור נראה איך נתקדם... בהצלחה

Date of experience: July 12, 2022
Poland
1 review
0 helpful votes
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бронювання
July 12, 2022

Всім привіт. Хочу поділитися власним досвідом бронювання на сайті eDreams
все просто зрозуміло і швидко.
нічого лишнього. Дякую.

Date of experience: July 12, 2022
Texas
2 reviews
0 helpful votes
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Excelent
July 12, 2022

Muy satisfactoria, todo bien organizado y rápida asistencia en la reservación del vuelo

Date of experience: July 12, 2022
Israel
1 review
0 helpful votes
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Simple and easy
July 12, 2022

Simple smart and easy service.
Just 5 minutes to book a flight

Date of experience: July 12, 2022
Dina A. eDreams Rep
over a year old

Dear Yontan A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Australia
1 review
0 helpful votes
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Easy to compare different flights with budget. Easy to book the tickets with no complicated forms. The website send details to customers quickly. Things gone through perfectly.

Date of experience: July 12, 2022
Dina A. eDreams Rep
over a year old

Dear Sue L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Philippines
1 review
0 helpful votes
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Thumbs up!
July 12, 2022

Great experience, easy to book that is right on the budget

Date of experience: July 11, 2022
Dina A. eDreams Rep
over a year old

Dear Lou N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Jamaica
1 review
0 helpful votes
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5 out 10
August 10, 2022

I cannot properly access this as I'm still awaiting itinerary for my return vis West jet.

Date of experience: July 11, 2022
Indiana
1 review
0 helpful votes
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SCAM - DO NOT USE EDREAMS
August 10, 2022

EDreams is a SCAM! Do not book with them please! I booked two flights with them and they cancelled both flights, not even refunding me for one of them. The last flight was cancelled without me knowing, and by the time we got to the airport it was too late and we had to spend another $900 booking new flights that we were almost not even going to make, causing us to almost miss a portion of our vacation. AND eDreams refused to refund us on top of this. They ended up refunding us a fourth of the ticket price and refused to refund the whole ticket, saying that this was all that the airlines returned to them. This has been the WORST booking experience of my life, DONT BOOK WITH EDREAMS.

+3
Date of experience: July 11, 2022
Israel
1 review
0 helpful votes
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I try to contact with you but no answer no platform

Date of experience: July 11, 2022
Brazil
1 review
0 helpful votes
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It was simples and quickly.
July 11, 2022

It was simples and quickly. With a good price and perfectly flight choice.

Date of experience: July 11, 2022
Dina A. eDreams Rep
over a year old

Dear Dijair B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service