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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I had booked a plane ticket and called customer service and right out of the gate they wanted $ 110 from me. Thank Goodness I was 3 Weeks before my flight and I could tell them they were never going to get extra $ money from me. Called my credit company told them I got scammed and booked another flight. I really believe that they slam you the night before your flight and you have no choice but to pay. Please be aware of this company and Do Not Book Through Them.
I tried to book a flight last Sunday morning very urgent and I was very pleased when I find one with you that left the same day. I book it and pay it and then i get the message that my booking is cancelled because there was not enough availability on the flight but I could book 5 min later on the same flight for €100 more and then there was enough availability … very strange. Also the money from the first booking was already from my account. I got the money back after 2 days but it was still a bad experience and I think I will never book again with you guys!
I need the receipt for the payment I made. I don't have anything to add but you request 50 characters bla bla bla bla
אחרי ששילמת, אם הלקוח רוצה לשאול שאלה, השירות עונה רק באנגלית. את קוד הטיסה אינך מקבל(לא רשום) על כרטיס E
בקיצור נראה איך נתקדם... בהצלחה
Всім привіт. Хочу поділитися власним досвідом бронювання на сайті eDreams
все просто зрозуміло і швидко.
нічого лишнього. Дякую.
Dear Yontan A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy to compare different flights with budget. Easy to book the tickets with no complicated forms. The website send details to customers quickly. Things gone through perfectly.
Dear Sue L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Lou N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I cannot properly access this as I'm still awaiting itinerary for my return vis West jet.
EDreams is a SCAM! Do not book with them please! I booked two flights with them and they cancelled both flights, not even refunding me for one of them. The last flight was cancelled without me knowing, and by the time we got to the airport it was too late and we had to spend another $900 booking new flights that we were almost not even going to make, causing us to almost miss a portion of our vacation. AND eDreams refused to refund us on top of this. They ended up refunding us a fourth of the ticket price and refused to refund the whole ticket, saying that this was all that the airlines returned to them. This has been the WORST booking experience of my life, DONT BOOK WITH EDREAMS.
I try to contact with you but no answer no platform
It was simples and quickly. With a good price and perfectly flight choice.
Dear Dijair B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Over wall it ok
But till I haven't receive tickets
Dear Mikael T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Maria K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It's ok. But I know better when o will see that payment went through and my flights did not cancel
Dear Lana N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good experience, easy to navigate through the process
Dear Joseph C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Коли я оформлювала бронювання, сайт підвис, і при оновленні сторінки білет був вже по новій ціні
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Dear Amy E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service