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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Professional and efficiently undertaken. The booking was done very swiftly
Very good. Managed to book without much hassle. And was happy to use edreams prime.
Dear Niamh K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Fine i have difficulties communicating and chatting with you and did not receive satisfied answers
Even though it is an effective site, I don't want to have a Prime membership. I feel forced to remember to cancel the free trial in 2 months from now, exactly by a time in which I'll be traveling.
Dear Lia R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
So far I'm very satisfied with my booking from the beginning easy to navigate and fast to find my booking
Dear Maria S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The whole process of booking was stressfree! It was ny first experience with edreams and so far so good!
Dear Celeste D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Здравствуйте я хотела бы узнать, пологается мне на мой полет ручная кладь
I asked through the chat to correct a material error in the spelling of my first name "Francesca" instead of "Francsca". No result!
More of this: a message is asking me to complete my booking details but which ones?
The trip was not direct to Dmm airport, we stop over Kwi airport for around 40 minutes
Dear Yurisky G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The website recognizes my traveler as my default account name, not me. And I can't find where I can change the account name. Secondly, I can't review my order details on website.
Dear Sam O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I wasn't happy at all
I did complete one month free trial
Then I received note that automatically you will renew my membership for 59.99
Please cancel my free membership asap I refuse to renew my membership
Muy buaMuy Muy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy buaMuy bua
Dear Ion T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Val S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I found great prices that isn't available anywhere.
Dear Mohamed R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everytime great although this time it took hours to get confirmation…recommended
Dear Ales T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Thando N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service