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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Great site to search for last minute flights at affordable price.
Nice app, easy to use and safe. I found the options that i needed
Dear Christos N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I always get chance to get my booking before the flights
Dear Staly P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything is excellent, thank you)
It was quick and simple
Dear Natalia H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It is always complicated to plan a trip from lesser cities like Morelia to medium-sized cities like Málaga. I find myself trying many combinations to achieve the best price with the least layovers, travelling as few hours as possible, but without leaving the layovers too short for this complicated travel year. In the end my best option turned out to be flying to Madrid, from where we can take the train. Your website eventually came out the clear winner in prices and options.
Dear Paul L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had a unacceptable and disappointing experience on Booking.com so I decided to give my money to another app, that's where eDreams came in. I tried 14 distinct times on different dates to purchase flight tickets to Toronto, Canada, but they never confirmed my family's tickets. This is where eDreams did an excellent job of coming through and providing what the customer purchased instantaneously on the first try. It was like magic to say the least.
Thank you eDreams for having our backs and delivering as expected to make our trip a reality!
Dear Paula G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The booking of my tickets was straight forward. I hope i dont come into a snag and fall into a "terms and conditions" trap.
Dear Ali H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
After making multiple searches, I'll be using this service again.
Dear Efrain V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy and good ' it his nice with eDreams ' my beast app
Very easy to use Very easy to use Very easy to use Very easy to use Very easy to use Very easy to use
Dear Haraldur L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Friendly and easy to use. I haven't actually flown yet, but I have faith that all will go smoothly
Good job, I can't wait until experiencing this. I Think it will be interesting
Dear Adam M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Vero good site to found a special prices for my trips. Really I like it. Thank you for helping me every time to travel better.
Dear Emad R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Cheap price and better with Amazon Prime, thank you
Dear Arandi M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
All good so far I had no problem buying this ticket online and hope until I fly that there will be no future problems
Dear Sally-Anne F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It"s not the first time I use this platform and definitely not the last as they provide professional and swift customer service.
Dear Andrey A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great service and easy overall use of website functions
Dear Ismail M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
To many follow up emails and duplicates of the same information.
Dear Kathryn H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I am not even sure if I have tickets for the day I want. I was 1000% sure I chose the 4th.
The itinerary stated it was the 5th. I changed it of course but it still hasn't changed on app.
Booking has been made very quickly and with reasonable price
Dear Dai Dung N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Janete G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service