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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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So far so good 👍 very happy looking forward to our trip just me and my son both first time flyers
I had a partial booking decline, but customer service helped to resolve and fix the issue, ending up with flight confirmation.
I've been using edreams for years now and I've never had a problem with it the booking was always easy, the options clear and I've had all the necessary details. Even when I needed to change something the staff was always friendly and there to help. Would definetely recommend
Journey is nice, very happy to have EDreams that can help me to book hotels and flights all around the world
I try to pay for a flight and its was an error and they send me mail that the booking confirmation and then complete the booking number *******3435 Please help
Viskas buvo gerai. Brangus labai tektivo bagazas ir sedimos vietos, bet visa kita viskas labai gerai
Easy to research and easy to book exactly what we wanted. Would have preferred an option to book a return transfer to and from the fuerteventura Pricess hotel and airport but car hire is very reasonably priced.
Easy and fast. No suffering through the process. Hope it continues to go as smoothly.
ML9QFL Is the reservation number. I'm unable to access it to check in at Ryan Air flight from SJJ to STN on July 10th. What should I do? I'm in Sarajevo. My phone is *******410
Dear Shreekant,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Ottime proposte e facilità di prenotazione. Unico punto negativo la possibilità di pagare i viaggi solo con la carta di credito/paypal e non con un bonifico.
Great l think it will work for the best it's a first trial.the whole booking went seamlessly smooth
Very happy with the service easy yo use and cheaper than the airline what vould be better.
Great experience so far will use it again definitely. Great deals on eDreams which is great.
Everything was ok. Looking forward for this adventure with edreams
The service charge is very good compared to the other sites, which makes the ticket cost very cost effective.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Reebeka,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team