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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Please cancel my membership. Thank you. At the check-in stand they said I had 2 bags charged. I only had one bag, please.Reimburse also
Please send me your e ticket. Little disappointed, please send me your e ticket, i have not gat it
Dear Olga,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
All the details were outlined in clear and organized manner.
Detail information seems easy to access and understand, call handler was helpful.
Simple and fast, it was very easy to make the reservation of the flight tickets
It was user friendly and easy to use. It glitched on me and when I thought I had purchased the tickets, the next day it sent me an email saying I needed to finish it. By then, the tickets were more expensive. So that was disappointing.
Dear Carrissa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
From searching for the flights to booking, it was very easy, convenient and quick!
Muy bueno gracias por todo xoxoxooxoxoxoxoxoxod cocoxoxooxox
Booking was good and easy very satisfied first time on e dreams
Very pleased with the booking process, great value and a straight forward experience
It was great to use edreams. The experience to use this ap was satisfying.
Good experience over all I'm glad I've used it but it's my first time buying tickets so we'll see
It was excellent but i've received so many Whatsapp or mails that i got confused. I just checked in mi credit card account to be sure
It has been good, to search for flights, and everything they offer, however I feel that sometimes they could improve so that the platform is not down, otherwise it has been good.
I'm old school, meaning I prefer personal contact or communication and I'm not particularly fond of electronic devices. However my online reservations with edreams went very smoothly.
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Dear Scott,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team