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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Conforme del servicio que me brindó la empresa aerea
Average, did not like the choices and added cost every time you clicked on something
I found it very simple to book my flights. There was a good selection to chose from.
Dear Vicky L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I liked it, it works very good and fast an its easy to pay an safe, good service and nice application
Dear Fernando V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very easy to use. Plenty of information, thanks guys
Dear Guneri O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have booked my ticket through E-dreams, received a confirmation email and everything, only to arrive at the airport the next day, 3 hours early, and be told by the airline I am not booked on this flight. I ended up missing the flight, and when calling e-dreams they told me, oh why didn't you just take the flight. When I told them they have to refund this immediately, because I couldn't get to my final destination, they told me my ticket is non refundable and they are not paying back, regardless of the fact I couldn't take my flight.
User's recommendation: Never ever use them. Scammers.
Pleasant, easy to follow step by step booking procedure.
Dear Chimanbhai D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy to use and provided options to assist the decision making
Dear Thakur P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When I booking and u write wrong my name to booking or why u don't conform my booking?
EDreams is really so good trust and honest website for booking online,
I am so happy to dealing with eDreams
Dear Musa A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ma P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Les cuento q buscaba viajar para ir haber a mis hijos en esta navidad y por eDreams conseguí los pasajes a buen precio y las fechas q yo quería viajar estoy super agradecida por su ayuda
Very bad
You gays not respond the chat on app. We request for many times to add baggage with no success
Just to pile on... this company is a complete scam and a ripoff. Royal Jordanian cancelled my flight; these crooks kept part of the refund as a "mediation fee". What did they mediate? Airline cancelled the flight! Made NO effort to help rebook although at that point I would not have wanted their help for fear of getting ripped-off again. Dealing with them was a nightmare... hours of hold time and then connected to people with minimal English skills and no authority to do anything other than to make vague promises to "look into it". I should have researched them here... there's thousands of complaints about these losers. Don't walk away... run as fast as you can away from eDreams.
Dear Rosa T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Haven't yet undertaken my journey but booking was very straightforward.
Dear Justin B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Qais A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eamonn N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service