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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Good site it was my pleasure to use that site will launch with my friends to use it
Edreams is a scam. They do not process your refunds and won't reply to emails. They shared limited information with you so that they can loot the money.
When you call you are put in agents from India who know nothing about anything and they kept you waiting for an hour. I had a booking with them and they didn't share the visa requirements for the transit flight. The flight didn't let me, board. I paid the insurance and I paid to be their prime member too. It has been almost a month since they haven't processed anything. Not refund anything. There App is useless and I can't modify my ticket and it still shows I have a booking. On the page of main airlines, they ask you to claim refunds through dreams but they do not do it for you. They show no sense of responsibility and walk away with your money.
NEVER USE EDREAMS
Grand :) grand :) grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand:)grand :)
Dear Dean B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Two thumbs up in requesting my travel plans as the process was b relatively easy
Dear Al D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Todo muy bueno el servicio es magnífico se realizan búsquedas eficintr
Dear Luis P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Без особых сложностей. Все хорошо. Всем довольны!
Greatest love the prices. I shopped around and edreams bet the prices from other agency
Dear Claudia E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything was pretty simple and easy, except for one thing - the price of the plane ticket. When I was looking at the times of leave of the planes, and was planing whit my coulege when will he go on the trip, I saw one price of the ticket, and half an hour later that same ticket for that same day and time was 73 euros more expensive.
Dear Natanael F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
First experience with this app. Till know everything okay
Dear Floron J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was very easy to book my plane ticket via your platform. Thank you!
Dear Ana-Maria B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I filled out the form online to buy the plane ticket and confirmed it shortly.So I've pleased.
I got a great price on my flight but I did find the checkout process cumbersome and at times manipulative. There were attempts to upsell me/trick me into paying more at nearly every turn. Careful where you click but otherwise a good site and I'm thrilled with the price of the flight I snagged. Also you are forced to join their service to get he price quoted to you, though it does not mention this until literally the very end.
This site is very good but I did not like that I had to subscribe to eDreams Prime, which I did not want to. Marie
Dear Marie G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The problem is that I cannot check my pass boarding.
Como minha primeira vez que compro passagens aéreas pelo APP, Foi fácil a compra. Espero que no futuro o APP. Consiga também ser traduzido em outras línguas.
There were quite confused. I didn't understand if my reservation was ok or not.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mohamed E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service