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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Price goes up and up during reservation process. This is annoying and not reasonable
It must be good experience I Never been before e dreams this is my first time let's see hopefully
Dear Basant B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Rithy H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Kim S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I received email updates/notifications immediately….
I was desperate on finding tickets, and it was easy, much cheaper and quick to find and to pay.
Dear Norma C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was quite good, easy and does not take extra time to track flights.
Dear Sergiy V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Too many follow up e-mails, and none of them is clear, short and concise.
I got the worst nightmare ever dealing with these people. Booked flight with cancellation fee insurance paid upfront. Could not make the flight due to Covid testing results not out in time. When I tried to get a refund, couldn't get a person on phone, no one would reply to my emails. After two weeks of trying, finally got to chat with a real human, just to tell me, sorry can't do nothing for you, no refunds. How is our own US government allowing such scams? I'm definitely gonna be reaching out to our senator Lindsay Graham, to see if is possible to block companies like this from operating in the USA
EDreams states that you can cancel your flight reservation at any point within 24 hours of making your reservation and you THEY will return the payment!. Payment made for airline ticket will be cancelled and returned 100%... NOT TRUE. I cancelled my reservation with Frontier Airlines through eDream within 4HOURS OF MAKING MY RESERVATION AND I AM STILL WAITING FOR RETURN OF THE PAYMENT... eDREAM has dissapeared and the best I got out of them was "... were working on it!" That was over 2 weeks ago...
I book my fright ticket in your web, I received detail my flight quickly. Thank you
Dear Lan T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It makes my trip easy and free from different hustle.
I am very satisfied with the service.
Dear Berhanu M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was a last minute flight thank you rates was great and super easy booking
Dear Tier L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The service was fast. Hopefully, everything will be good.
Dear Joaquin T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Meital B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When booking, the website repeatedly provided incorrect or incomplete information. Following a phone call, the person helped clear up discrepencies, but the invoice has still not been received as promised.
I have a reservation number, but it appears someone has cancelled this booking. HELP!
Dear Brenda K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Its a first time that i use eDreams services, we will see :) Thank you in advance.
Dear Andrii M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Worst flight booking experience in years. No one had heard of the vendor. Then after an hour's search, we learned the flight had left at 0700 instead of 1145. Edreams needs to do a better job screening their vendors!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gloria S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service