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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Ease of access in bookings and great follow up customer service
To me it seems like this co. Has a new management. You doing good.and flying for the best
Dear Romond P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I just booked a flight for which I was given a total cost of $772 on their final page when i was putting in my payment details. However I received an sms of $1189 from my credit card company. The site mentioned a price increase but did not give me an option to approve charges, and they went ahead to approve the extra $400 themselves. I called in and was only able to speak to a call center that only gave me an option of 80% reimbursement. Which means they just forced me to pay extra for their mistake. 10/10 would never book again.
Not too complicated and the website really does have a good flights deals.
My booking experience was positive, however I was confused about the booking confirmation was actually my e ticket,
Otherwise everything was perfect
Dear Christelle E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Quite confusing
Now continuous emails that repeat and repeat
Could not print off the receipt of payment that I requested
Buying here was really easy and found best prices than in any other website.
Dear Emmanuel P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Laura D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
EDreams stole all money from my mastercard even they stole CVV number and use them for their purchases, they stole all my information from mastercard becareful you will see a cheap flight with them and when you pay your flight trip just you put your card numbers and information they save all your information at their system after that they withdraw all your money without your permission, No protection for customers, No SSl as they allege!.
I wasn't expected that would happen to me that eDreams swindle, cheat and spy at your account to take all your money.
I will not stop to say the truth to not make people fall in their trap
Even i sent them a message from long time ago they didn't reply as nothing happened.
When Lufthansa cancelled the flight, I asked the company to help me and rebook but they somehow did it for a wrong date - they mixed up months and changed October to September. They don't help at all. Money lost. They called my from the customer service to discuss the issue but I said I couldn't speak and asked to call back later but they disagreed and never called back. Calling them is impossible because finding their phone number is impossible but they refuse to call back.
I am glad, that my friend tell me about eDreams. Thanks
Dear Valeri C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was an excellent experience with edreams. I used this service before too.
Dear Ahm S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Ticketing and all issues related to this were resolved quickly and I'm waiting for my first flight)
Dear Anastasiia R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good and rut in.it is my experience good. I went to Paris 6 mount last
Dear Fatemeh A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Perfect, perfect, perfect, perfect, perfect, perfect, perfect
Dear Eduard B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great and good experience I will probably use them again
Dear Miguel A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Arslan R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very Awful and horrible.No advice for any other person to experience it
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarah M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service