On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got tickets to from Sacramento to Hakodate Japan. There are two airports in Tokyo.
Going to Hakodate Japan is great connection and seemless.
Coming back to the US could be a challenge since I have to hurry to Narita airport from Haneda.
When I was checking the flight, there was no way to find out this issue since there was no description of which Tokyo airport to connect. I found out that after the payment of the tickets. I have 4 hours of connecting. It can take almost 3 hours to get to Narita airport by limousine service which is supposed to be best way to connect. If there is a delay due to traffic, I will be missing flight to San Francisco.
I am hoping everything works out OK in flight connection. If a things work, this could be a pretty nice connection but I am afraid it may noy.
This experience was overall okay...
I was looking for affordable flights which I found from this site. Thank you!
They offer you a unbelievable rate for car hire, tell you that if you provide proof of insurance, you will have no additional fees, only to arrive in Mexico, wait 90 minutes for service at the MEX counter, who simply deny your proof of insurance. I arrived with printed proof of international insurance, it was "denied" by the "delightful fool" behind the counter, and informed that my $27 (US) a day rental would now be $137 (US) a day for the same small car!
I declined, called out the scam, and asked to cancel and refund my deposit... A week later and still nothing except ignoring me!
STAY AWAY!
If your flight is canceled forget about your money, as eDreams has no interest in refunding you and will try to convince you that your ticket Is non refundable.
Please, for the love of God, stay away from eDreams.
I will use edreams for my next travel experience. The payment process was smooth and easy as compared to other sites. I received my conffirmed immediately my booking was completed and i also check my booking with the airline and i could trace it and confirm it wasn't a scam site.
It was fast and cheap. It would be fine if we could do check in online.
Dear Job S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything was okay except the itinerary must be as pdf to help to print it, even I asked them while online chatting
Dear Naser K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great deals and best prices this year... out of all the sites i used this year, eDreams had best deals, including half price of the airline website. Keep up the good work
Dear Trambitas R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Its a great experience
Booking from cairo to Jeddah
Dear Mohamed A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Cant wait to experience the holiday will let you know
Dear Paula G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My experience was great! Cheapest tickets, quick checkout, and great follow up! Thank you!
Dear Dana D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Edreams allowed me to explore multiple flight and hotel options, which was super helpful for picking my final choices.
Dear Isikanda C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ahmed A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Experience was excellent. Prompt service, excellent feed back.
Great experience.
Dear Sydney H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very easy and convenient.
I recommend everyone to book with edreams
Dear Mickel B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Nadia W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The site was very helpful which made our transaction easy.
Dear Michael P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Just to say you need to consider one person can be the passenger and a different person can pay.
For example, I Paid for my daughter's flight but she can't receive the info so I need to resend all the emails.
Thank you guys
Dear Valeria G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Price was great, until you realize that it doesn't include any form of carry on baggage. That adds more to the overall price
Dear Kelvin S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Awesome in every way. Fast, easy and cheaper than other sites.
Dear Doris M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chinyere N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service