On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I need a ticket at the last minute and Adrian was able to deliver and I was very happy about it
Taskaval volt problema nem jeloltem be de megis tartalmazta az arat. Ezt en nem tudtam. Igy postai auto val oldotam meg mert 2 kis gyerekkel nehez utazni 3db 10 kg os taskaval.
During the process the price has been changed. I do not accept that kind of attitude
The system shows wrong (low) price, and after the all booking process when you pay, it notifies, that price "sudenley" changed and offers higher price.
I am satisfied with the price. I would update my comments once the whole traveling process, including the free 30-day premium membership trial, has concluded
Dear Felix Q.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Ótima experiência aaaaaaaaaaaaaa adorei, super atenciosos,
I really liked the service. All information is presented on time. There is an opportunity to ask questions. I am looking forward to my flight.
Dear Viktoriia H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy to communicate with, convenience and comfortable
Dear Annabel K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Bookings made within a few short minutes. Site offers easy access and easy information to follow.
Dear Dorothy C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Was good to book throw your web. Hope to book again when I need. Was good deal for good price. Tank u
Dear Sara F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Quick ordering convenient apps
Too bad there is no phone number for customer service
Dear Eyal B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have a excellent experience with your company and fast customer service.
Dear Razmik H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
So far so good. I would like to get short xclear summery/ descriptions of my purchased flight by email so that it will be use as a guide line to perform the trip easily!
Dear Giora Z.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Nobody answer, NO refund back as i had a trip insurance. Called Edreams customers service answered a person who talk only poetry, nothing direct with the client! I explained i want refund as i have the right to! He said to contact trip insurance company and no contact of them,? After i found out alone how to contact them nobody answered. Thank you! Very bad service only lies. I tried to cancel online before 24 hours of my flight and also the system did not let me to.
I had my fly trip cancelled with Blueair company, so I had to reschedule the flights. Thank you,
I have got great deals with you
Dear Viorica N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Mussa N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Signe A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Overall good experience! Please make it easier and more convenient to find and print the itinerary.
Dear David L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This organization regularly takes money from customers and doesn't buy the ticket from the airline. Then when you call them they ask you to send more money. If you do, they keep that too. If you refuse, they hang up. Classic scam. Avoid them. They do enough business to get positive reviews but they still a big amount.
Clearly give all necessary options for you to choose.
Dear Fei T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yenita S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service