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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I booked my flight and when I got the confirmation email the dates were wrong. When I contacted them they said that the flight was already confirmed so I'd have to pay to have them changed. Glad I caught it when I did because the dates that I wanted showed only 1 seat left! I had today for the upgraded seat.
Found the flights just on time when we almost thinking about rescheduling the holiday
Dear ONCESCU.,
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Sincerely,
Customer Service
Achei os melhores valores para minha viagem… obrigada
Dear BLOISE.,
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Customer Service
My purchase was very good. I received my reservation as mentioned.
Dear VASQUEZ TZIC.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
El proceso de compra es muy rápido y sencillo, no es complicado el proceso de pago es rápido
Dear RODRIGUEZ JURADO.,
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Sincerely,
Customer Service
Giving customers different options to choose what they want for their travel makes it a great experience
Dear NYANGASA.,
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Sincerely,
Customer Service
They dont warranty their travel plans. They have left half of my group trapped at a connecting airport in another country for the past 48 hrs and they wont rebook them. Just "we will call you back within 72 hours"
Prompt service offering efficiency and convenience when booking.
Dear BELLIZZI.,
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Sincerely,
Customer Service
You nagging me with emails every minute about the ratings as if the flight was free of charge please stop! You are stressing me out.
Fast confirmation
Best price. Each step is perfectly explained by email
Thank you
Dear FILIPOVIC.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The booking of my trio was really easy with no complications
Dear DEKLEVA.,
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Sincerely,
Customer Service
Great and simple booking experience. Will use it gain definitely.
Dear JAKUPI.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Adding extra fees for carry on was not specific. Now I have to pay an additional $115 I was not prepared for.
I'm confused as to why I can't just get my boarding tickets sent to my email once bought
Cheaper faster and Smoother experience on the app.
Dear Satish T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was quoted less then $120.00 for a round trip from FL to VA. When I gave all my cc info the price rose to over $ 180.00. Due to an airline increase. Don't they call this a bait and switch.
They were very helpful, and booked the flights we needed. Very pleasant to work with.
Dear John W.,
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Sincerely,
Customer Service
I need a ticket at the last minute and Adrian was able to deliver and I was very happy about it
Dear Yenita S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear MYHAL.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service