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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Fast and excellent, let me say that was the best experience I ever make.
This is my first time this site, i try to this now
Dear KIKUCHI.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Contacted them to assist with adding carry-on luggage - was told Sorry-contact the airlines. Will skip you entirely next time!
After booking the hotel I realised that breakfast was not included in price. Strictly speaking for almost €150 daily and breakfast not included, I am quite disappointed.
I made the reservation of the flight seats but I have seen it has been changed without any advice. I don't know what to do to fix this problem and recover the seats which I selected from the beginning.
Thank you.
Manuel Laso.
Yes good but i am confiusd i have to buy transit visa for dubai our not pleas confirm me
Dear DHAMALA.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I've booked my ticket to Budapest and everything went well. No complains. Thanks
Dear BROITMAN.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I Found the app Quite easy to use. Eventhough I am not so happy with the fact that there is no number to call
Enorme keuze in vluchtmogeljkheden. Online boeking ging daarna uitstekend. Snel resultaat.
Dear SANGERS.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They booked the ticket for the wrong day, saying Lufthansa changed the date. Had to pay 850 Euro extra to get our original booking. Customer service only on chat with some far east person that barely speaks English. Awful! Run away and never look back
Dear PEREZ.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Edreams helped me find a more affordable flight. The website is user-friendly.
Dear DANNENBERG.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I'm scared of flying and after this flight I'd happy fly long the staff on board were amazing could have done any more possible absolutely no faults whatsoever
Dear DEMPSEY.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I'm very disappointed with the company i had a very bad experience
They won't even return the money
for cancelation of my ticket
Never will deal with them
I will never recommend them
Dear SHUHAN.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great jobj...
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Dear MIHALCIUC.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Tried to book hotels and car, etc.
With your Apps.
Unfortunately not having a successful results
Estoy satisfecha con la aplicación, me ayuda a darle seguimiento a mi viaje.
Dear GRANDEZ.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy to book and more cheaper then others. I will like always to buy with this app. Thank You eDreams
Dear KHADKA.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was an okay experience. Lots of flight options and the best deals offered first. Options to cancel and the free 30 day prime trial is also a great add
Dear MONTEIRO.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear ZYLALI.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service