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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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I booked my next flights easily and everything was fast. I am satisfied. But I still only have an email saying that my booking is being processed. I still did not receive a confirmation email for the last flight I bought.
First time booked through Edreams. First time booked through Edreams. Heard several good things about it from friends. So book now!
Dear Robby S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good afternoon,
I bought my ticket on 3rd September. There I selected additional 23 kg bags. But, in the ticket it is mentioned that one bag up to 23 kg. But I have a small laptop bag & a 15-20 kg bag. So, its really confusing for me. Are they allow me to carry 2 bags or should I take only one bag?
If I carry only one bag, I have to put small bag into the big one.
It is really problem.
If you can, provide me a answer of this.
Dear Serge M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I don't who experience it will happen... i am so excited to go home with fly dubai
For the moment it is a good a fast experience thank you for to make our reservation and booking easier and funnier haha
Dear Farah G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Never in my life have I see such a bad Travel agency!
I booked a return flight in October 2021 for January 2022.
Airline cancelled my return flight in November 2021 and I had to cancel all my trip in December 2021 as it was no point to get a trip without a return flight.
I paid £402.96 and got a refund only £73.10 in June 2022.
I am not happy about it as according the law if flight is cancelled by airline I should have a full refund (it does not matter either a voucher or cash refund). This amount of money £73.10 is only for tickets reservation. I means that I received absolutely nothing.
I am going to aply to the Court in order to get a full refund.
Normally if you cancell your flight or airline does it the time of getting a refund is about no more than 1 month in my case it's was 9 months and the refund was rejected.
I got an email from eDreams yesterday on the 6th of September 2022 sayng that no cash refund would be issued.
No words.No comments at all.
Tricky and muddled rules of prime option. Not clearly written about options with prime
Everything was ok during booking my flights. All information arrived on time.
Dear Roko B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Simple and fast and professional service, everything was ok, I'm very satisfied
Dear Dragica M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Muy facil de elegir el vuelo, pagarlo y en el acto me llego la información de la reserva
Dear Alaa E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booked the ticket and I got it confirmed in less than a week
Dear Benard O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
E dreams gives very good prizes overall. It is not their fault that the tickets are sooo expensive now. Anyway had a problem with my prime account and called the help. They were perfect! So it was very easy to order the ticket after that
Dear Evelyn B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The experience is good, you can find the best price easily. But a bit complicated, I don't even know how I ended up in "prime", without realizing it, and I didn't like the automatic renewal from trial to permanent. It should be clearer.
Dear Goran K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Era K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
All ok but I wait my flight so difficult to tell something more
Dear Mykhailo Y.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booking flights was easy and troublw free, also some good add on such as Car Rental, Accomadation, places to see
Dear John M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Phaedra B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service