On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ótimos preços, informações a fácil acesso. Pena a página não estar em outras línguas.
Hola Tiago S,
¡Mil gracias por tu comentario! Nos alegra muchísimo que hayas disfrutado de nuestro servicio.
Somos muy afortunados de contar con clientes tan increíbles como tú.
Atentamente,
Atención al Cliente
Easy to use and find some good prices, will come back again in the future.
Dear Thavon S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I found a competitive price for a weekend trip to Rome. While I was considering booking the price increased by about €30 so I quickly reserved and while the reservation was pending it went up again but this time of €200. Yes I could have flown to NY for the same price! I phoned as soon as I saw the actual "revised" price but they stood very firm on their no cancellation rules. I will NEVER book through them again and am telling everyone I know to avoid them like the plague. They advertise false prices, then start hiking them up to put the pressure on then move in for the kill on the final click
Bilgilendirme Yetersiz. Sayfa oldukça karışık ve alanlara oluşmakta sorun yaşıyoruz.
Only started using it now so don't have a lot of feedback at the moment. All electronic interaction has been good so far.
Dear Norbert R,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Thank you! I need to receive my ticket for the plane!
Dear Edvards S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Ahmed S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Satisfactory. Easy to use. Billing breakdown could be better. Invoice should be sent automatically.
Dear Sarah J,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Tried the application to add checked luggage to my flight and was unable to do so. Need help!
It was easy and successful in just little time. Thank you
Dear Anita U,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
With the little experience I have had I think it's a one
Dear Chinyere U,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Super. Vos employés ont été rapide à me répondre et tout à été réglé très vite
Cher Naïma M,
Nous ne saurions trop vous remercier pour vos commentaires sur nos services. Votre avis compte énormément pour nous.
Bien à vous,
Votre équipe du Service clientèle
Dear Jiri N,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Hina P,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
De site is klantvriendelijk en gaat snel. Helder hoe te handelen en dat voelt vertrouwd en fikn
Dear Frans V,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Great quality.
Good experience. Fast service. And I am satisfied.
Dear Elizabeth G,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I have nothing to say.
I will give my opinion after teh flight I booked recently
Experience was very good. Called customer service about an issue and they were very helpful!
Dear Elizabeth M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I canceled my flight due to some errors but your refund process has made me loose my job since I couldn't travel to work on time.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nhan V,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service