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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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As the reservation is in progress the price keeps on changing and even at the last minute when I confirm I get an announcement that the price is higher and a question if I wish to proceed
This happens only with eDreams and not with any of the other agencies for booking flights. By the time I'm finished with making the reservation if the price suddenly rises in 10$, after all the time I put in making the reservation I press that I agree and not search in a different agency.
There was lots of twist turns but I eventually got there.
Please send me my plane ticket urgently. Despite the research I have done on this application, I cannot find my plane ticket which is very important to me.
Dear Jean Fritzner A,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I used the website for a last minute airline booking and got very good value flights.
Dear Angela C,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
While booking went fast and easy, it took a long while to get a confirmation. It got me quite nervous because my flight was near. I had to go online and talk to a rep… after that I did receive an email pretty fast
Dear Adamus S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Easy access to site and features within it.
Easy to navigate backwards and forwards
Dear Elizabeth B,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
I requested an invoice but the concepts and items of the invoice are not that clear. They dont match the actual items purchased.
Dear Aysha A,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
The only thing I did not like was that during the booking the price of the flight was raised a few hundred euro, which I think is not acceptable.
A lot off options for to buy tickets and easy to navigate
Dear Aurel Z,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Rajay W,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I received contradictory indications about my hand baggage from eDreams on first notification and airline later
I like your friendship with your family so you will be my love and you dear you will not be able for the way
Dear Nasar C,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Was able to make more than one reservation at once.
Dear Francine B,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Fast and efficient booking. Think twice about Prime membership.
Muy buena experiencia es un buen servicio y fácil de hacer
After booking a trip for 3 people to Las Vegas for $1772, we ended paying an additional $300 to the airlines for carry-on baggage and were charged an additional $416 for resort fee at the hotel. The vacation package only covers the bare minimum.
I don't know how edreams got a 3 and 1/2 stars. I'd give it minus 10 stars. Do not. I repeat DO NOT BOOK WITH THIS agency I gave it 1 star cause that's the worst one I could
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sithabile M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service