On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
For my experience to make the booking is not easy because some website requires many information from passenger. And some time, they don't want to share their information to someone.
Dear Rado S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Ofer S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Sara E,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I said to me I could bring hand luggage and it was fake, I had to pay more for that, because the trip was go and return
Fast, easy and convenient service. The app guides you all the way
Dear Midia R,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I don't understand what's this for, did I confirm my booking or not?
I like booking my flight tickets with eDreams. I had no issues with the service.
Dear Melisa M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Everything was very good, my booking process and all other details
Dear Shabelah S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Tushar K,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I made a booking for a flight and during booking it was said that check in luggage is included, after i payed checked in luggage was not included anymore. Customer serveci prelied it was a popup only, after i submited screen shot, no answer to their mistake.
So be careful when you book to be sure you receive booked serveices!
Dear M-Saeid L,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
It is a good a service with good access and system. Recommend to use it!
Dear Mark Z,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Thank you. It was pleased to buy from your side. The only thing I didn't like was the confirmation. I wait more that 12 hours to receive the confirmation. I was stressed a little until got the confirmation email.
Dear Sevag K,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Hai P,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Hi,
It is my first experience through edreams
I booked a flight to Milan through you on easyjet.
Order reference number: *******8372
I received confirmation from the airline about a payment transferred to them in the amount of 737.12 euros.
You charge me 820.46 euros.
I mistakenly selected the Prime month trial option.
About an hour and half later, I canceled the PRIME trial membership.
I don't understand why you charged me 83.12 euros in addition to the flight ticket charge. This is a high amount.
I ask and hope that you will act fairly to reduce the charge and return 83.12 euros or part of it
Michael
Charged $155 for my flight, but received an invoice from Spirit Airlines for $134. When i complained, i was told I had "agreed" to the higher price. Well i agreed, because i believed E-Dreams lowest price guarantee. Follow up E-mail IGNORED. PLEASE REFUND THE $20 DIFFERENCE, to avoid further action and maintain any reputation you may have.
Is very good service and good customer service many thanks
Dear Moustafa M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Very helpful and great price. The staff could give a simple explanation in order to make me understand and clear.
Dear Samarudin A,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Edreams scam people. They integrate their annual PRIME subscription service when you purchase the ticket. You are subscribed without consent and charged an annual fee the next month.
Update: The company actually did refund me money for this, so the issue was solved.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leidy B,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service