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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I could find tickets that were 50% cheaper then on the airline App.
The only problem i had that i can not pay for the extra baggage online
Dear Rea G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I attempted to buy a ticket and when it came to online payment and typing in my 3 digit security code i was told the transaction had been unsuccesful. I then bought the ticket with Expedia and all was ok. Minutes later i noticed a confirmation from E dreams as well. I immediately cancelled their ticket, was told a refund would be made and 5 months later, after several unanswered emails and no real person to call, nothing. Now that I have read other reviews, I fully understand why, they act in an unprofessional, arguably fraudulent manner
Fine; vert efficient. Clear details and follow up procedure fine.
Dear Adriana D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear MARIE S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They promise you a refund and then don't deliver and tell you lies. Still awaiting my promised refund after 9 months
I was convenient with most attractive price. I usually use eDreams since it is very simple and convenient to use it. I like it.
Dear Umer G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had a flight with China Southern Airlines. My flight was cancelled on April 1,2020 due to Covid. China Southern Airlines has already sent email with a proof that refund was made on 29 Jan 2021 and has copied eDreams as well. We have contacted eDreams more than 50 times within these 2 years.
Sometimes they say that Airlines has not made any refund, but sometimes they say, it will be deposited within 72 hours. This is really frustrating. I need to be compensated for the refund amount and the time I wasted talking to these customer service executive who never helped me.
Buen precio, muy buen horario, conforme a lo que estaba buscando
Hola Juvenal B,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
Process was straightforward but annoying to be pestered about edreams prime
Dear Mary D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I found very good price tickets for my trip and I'm happy with your company.
Thank you.
Dear Katarina K,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
After missing a flight from another airline, we went into panic mode and started the online approach! EDreams wasn't the first to show up, but after scrolling and searching we found it to be the best option for us. Confirmation came immediately, and although all the boarding passes didn't come through the desk knew all about it. The helpful airline rep even changed our seats do we could be seated together. Will have no issues with using again. Thank you for the rescue!
Dear Karen P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very good, it's been fast and easy and simple, thanks
Dear Madeleine Y,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was very easy and simple to make a booking with eDreams
Dear Martina A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Bien gracias exelente gracias buena página sigan adelante
Hola Jefferson L,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
Everything ok except the time of payment. After my first attempt to authenticate my bank issuer, I entered a wrong number but then when I tried again it freezes and had to go back from the beginning loosing the tickets I have found. This was disappointing
Dear Anastasios P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Marko P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thank you! I think that is the best company to buy tickets and plan a trip.
Dear Gabriele A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ilana B,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
It is friendly and easy to use, I found tickets at the best price, and the customer attention is excellent.
Dear Jair R,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Otavio M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service