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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Got our tickets to Paris for our daughter's 7th bday next yr. A little cheaper than going to the main airline website. Edreams mixed two different airlines that's why the flight is cheaper. Thank u so much.
Dear Carlos Z,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Fast and user friendly, hope the experience during my travel will be the best possible one
Dear Irit C,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I made a change by error and tried calling numerous times and no one ever answered, then they kept putting me on hold and disconnecting me. They refused to credit the portion of the ticket and numerous attempts. I tried rebooking online and it would allow me to, I called and then they bait and switched claiming they tried contacting me and couldn't and charged me more as they claim the airfare went up in a matter of minutes. They kept telling me they would take care of it and never did, they would not issue me a credit for future use. I fly over 250,000 miles every year and have used many discount sites, but never has there been one like this. I would not use them unless you take out the extra insurance. They have horrible customer service and the time they take especially when it's close to departure dates are worthless.
Great deals and ease of booking Greta job thanks for providing large range of options
Dear Dharmendra R,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Excelentes precios y muy rapida atención habveje. Msv
Hola Silvana P,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
I bought a ticket to Brussels from Edreams on 19/04/22, two days later I received an email stating that my flight is cancelled. Was supposed to travel 23/04/22. No explanation why the flight was cancelled. The email stated that I would receive my refund within 10 working days. I couldn't get another flight I missed my daughter's birthday and I have been chasing Edreams for my refund. They always we will contact you within 3 days. I have heard that so many times. The only time I received something from Edreams was to inform me that my flight has been cancelled. I haven't travel since. Am scared that the moment I give my money to an airline travel agency the same thing will happen.
Each time I follow up my valid refund for almost two years now, the answer I get is "your refund is in process and will be deposited into your bank account within 7 to 10 days". They lie constantly and shove you around from department to department. I have now had to resort to pointing an attorney to obtain a court order to force them to honour their refund arrangement. Be very careful of this dishonest, dodgy company.
I rented a car by eDreams website. I went to the site to pick up the car, and they refused to give me the car because I did not pay for the insurance. However, I requested help to add the insurance to my rental, but the company did not give me another option and I had to go to a different company and paid more for another car (this company did not request mandatory insurance). I did the request for a refund and eDreams has not responded yet. I am very upset because I paid the eDreams membership thinking it was a serious company.
When i open you web i can find every flight i need to europe.
Thanks
Dear Sharon V,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
Quite lengthy process as they try to sell you things additionally.
It would be great to get some pdf confirmation with all the details - e.g. for attaching in some procedures (visa, insurance...)
Dear Ivana R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
So far My experience have been good, i wish i could check in My baggage from My destination to Home, but i guess eventually i Will be able.
Dear Kimery M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The e Dreams website is user friendly. The system identifies customer's next question and tries to resolve it.(Smart)
Dear Kantha E,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The booking was clear for me this time but I didn t get my 20€ off even entering my code promo.
I have it still on my car hiring but I don t need a car neither a hotel.
My booking did not go through. APP10 code has been sent as an appology but did not work.
Customer service could not sort out this issue. Why do you send these codes then?
Quick and easy and convenient for online bookings and checking for cheapest fight hotel and car
Dear Suwanna K,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Ok, was not too bad. Not sure what to say. This survey is annoying
Good but a bit long.
This was my first time using eDreams
Dear Rafi R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I have booked my ticket now I'm waiting for my flight i hope It will nice service for me thanks eDreams.
Dear Zillul A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chaouki H,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service