eDreamsReviews 14,330

Very good customer service, thank you for your help!

Cancelled my purchase within an hour Received an email that refund is $298 Now my refund is $76.00!

Me obliga a dar una opinión de mi viaje pero realmente pues no e viajado aún pero si no hago esto no me deja confirmar la reserva

Was so quick & easy takes the worry of everything away.

Extremely bad customer service. My flight got canceled 1 day before, by the airline, and I didn't get any email from eDreams. Got an email from the airline to change my booking but doing it through the airline website didn't work out. After calling the airline, it turned out another flight in the same itinerary is also deleted from the system and I need to resolve it EXCLUSIVELY with eDreams.

It is basically impossible to talk to a customer service representative. It took me 3 hours just to get to talk to someone on chat. Then, they repeatedly told me that they will resolve it but nothing has happened. Now, three hours before my original flight, I still don't know what to do. They said that I might not be able to take the flight, but I still see part of my flight active with airlines. Since it's an urgent situation eDreams told me that only the airline can do that change. This was a lie but it made me bounce back and forth between airlines and them for a couple of hours while losing time. I haven't slept trying to resolve my situation. Nobody is willing to help and I might miss my brother's wedding. Save yourself the stress and don't book with them!

Still waiting for my refund it's been a while and I just received emails saying the will refund and nothing I know I been gaslighted but I would never stop until you refund me edreams

The fact that I received no boarding pass made life extremely difficult. I kept on asking with chat online which resulted in nothing.

Good experience. Best choice. I like to travel around the world and eDreams is the solution

I love how they communicate with their customers and fast response to everything

I booked and paid for my flight tickets last month and yesterday my card was charged twice i don't know what for, PLEASE bring back my money before i label you!
Edreams reached out to me and promised to refund me though they only mentioned just one debit yet my account was debited twice, i will be waiting. I will come back with the update

Worst experience ever. Bought a ticket through edreams and added a cancellation for any reason option to be ignored for a month and a half. It seems like i just lost 1700 euros. Despite cancelling the ticket 10 days before the flight, a month and a half after and my request is still being processed. The flights there and back are already long gone, however edreams still doesn't have an answer if the cancellation was approved or not. The chat bot keeps looping me. And after I got to speak to an agent once who told me that I will be refunded in ten days, the chat disappears from the history and I have no more access to the chat anymore. Though the email he sent confirming that is still uselessly in my inbox.
I am still waiting on my money...

Great website that allows flights and accommodation bookings together.
I just didnt like that my price was revised when I was about to make payment...

1. It is not clear,where is this company (e - Dream), where located, and who are the ownners.
2. When printing your order confirmation, is not clear enough.
3. I asked question in English from your " customer service", and I receives Dnemark language, which I did not understand. Why not giving answers in Internationl English languge?