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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Had no problems booking my flights and received immediate confirmation
Very good and excellent service. Recommend to everyone
Dear Angelina D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ben M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
You charged me 2 times for prime on 3 and 14/11 please refund
Booking was very efficient. I have used after long interval. I am happy I used your service again. Only in some booking I am unable to book check in baggage.
Dear Sagar T,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Avoid at all cost using Edreams, they charged me for a Edreams subscription of £59 and refused to refund my flight money when the booked me on a flight, I didn't request.
The customer service is appalling and contacting them difficult.
Do not use this company, reading now that so many others suffered the same treatment, experience.
Dear Idai Y,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Seems like a well run company as they kept me informed every step of the way. As I hadn't flown anywhere in 40 years it was quite a trip!
Have booked again for the same journey next year.
Dear Andrew M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very easy to use and where you could find everything that you are looking for
Dear Amarildo X,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Was easy to use, and my refund was processed faster
Dear Alpheus M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The whole process of buying my plane ticket was very easy and clear. Thanks.
Dear Jose P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Estuvo bien, demoró un poco más de lo debido en llegar la confirmación.
Hola Rodrigo T,
Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!
Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.
Atentamente,
Atención al Cliente
Ref *******065. Horrible experience. I am Ukrainian and bought tickets through them im March 2022 with KLM, and the flights were canceled by the airline on the last day! And I still cannot get my money back. Its more than 500 euros! This is ridiculues as I payed money for nothing, that wasnt my fault that tickets were canceled and they don't want to give me my money back, they tell me talk to the airline and the airline tells talk to the agent. I already sent a letter to cyberpolice in Ireland. Never use this app in your life!
Very helpful and a nice experience in this site
Thank you
Dear Dritan B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was not able to receive a flight ticket from you by email. Please send a ticket through my email
I booked a flight through KAYAK. I paid for the flight and then within an hour I got an email saying the flight was canceled. That I could take an earlier flight or get a refund. I picked the refund as the earlier flight wouldn't work. I never got the refund! They continued to send me emails about the flight and to check in. I went to the airport for the flight thinking that it was still there as each email was asking for upgrades and to pick seats. It has been over a month and no contact and no refund. I showed up to the flight and THERE WAS NO FLIGHT AT THAT TIME! DO NOT BOOK WITH THESE PEOPLE! SCAM ARTISTS!
Good. Easy and quick response.
Had various options to choose
Dear Constance S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great and amazing. Cheap and fast in service that one couldn't wait for the best price by checking often.
Dear Tenzin T,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything things went good with booking the tickets and no hard steps to do all simple and clear!
Dear Omar H,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maria M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service