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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The first price was good., a lot of regular services were extras end expensive.
The price of bagage was just at the end and was very expensive.
Please show the final price at the beggining
I don't like all the added fees trying to trick you when you are trying to check out.
Dear Brittany S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was able to schedule my trip in seconds and got my confirmation emails within the hour.
Dear Alvaro E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My overall experience with eDreams was fantastic. Looking forward to book more trips with eDreams.
Dear Deepali C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Haven't made my trip yet after I make my trip I would love to tell you how it went because I'm going to be flying a lot back and fourth to take care of my mom who has cancer
Dear Jessica E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Highly satisfactory quick and efficient reactions.
First time we use eDreams
Dear Rosemary P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I thought I was booking directly with the airline, only to realize after booking that I had booked through eDreams which I had never heard of, only to find after booking that this travel agency has a horrible reputation. Added a day later: After frantic checking, I now believe that I was successful in booking the tickets I wanted. I still object to having been routed to eDreams, but it seems as though they legitimately did what I asked of them--and paid for.
Is a good experience un general, is only a bit confusing to know in which app should i enter my information such as passport number and it should be clearer in some way that the booking is confirmed
Dear Maria J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very bad experience I have with them I booked the ticket online and they put me on subscription 69.99 and told I booked the ticket disconnected price but it wasn't
Stay away from this company... they have kept my refund "under process" after 3 years... whenever I contact them they say the same thing over and over agaian...its under process...
Dear María M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I think that service is really good. Direction is clear and it is really reasonable.
Dear Ryoma K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very pleasant experience and an easy to follow online booking system.
Dear Cornelis Z.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
As a first timer in air flight, its a good experience as everything went smooth from automatic check in to being in the air with a discount on the freight.
Dear El-David N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The booking process was easy and well laid out, i received all of my confirmation emails quickly!
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The booking process has been smooth and the price is competitive.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Hi, the first trying to book a flight it didn't work. I don't know what happened with web page but it just flopped.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear [Mojca M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service