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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was great to compare all the different options for flights and airlines. The free trial membership helped and I'm glad to try out everything.
Dear Megan P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The site won't let me log in with my email. I have to go through Google. I've requested an email to update password but don't get anything.
Nice prices offered to me but I think it takes too long to get the booking confirmation after taking the payment. At some point it made me think it was fraud. Let us improve with timing to confirm the reservation to 30 min or 1 hour instead of 22 hours or more.
Dear Hector C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very cheap and very fast booking and they send me confirmation very fast. Good team! Keep it coming
Dear Angela C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had a little bit of trouble getting my cc company to accept a payment from this company, but it seems to have gone through so far.
Dear Shalona M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very satisfied everything was quick and simple I understood everything everything was well describe
Dear Juan T.
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Ok. Hay variedad de posibilidades. Se puede elegir facilmente
Dear Maria lucila C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Overloaded, complicated, unclear interfaces!
Al I need is a pdf with my ticket and I $#*!ing can't get it done with your emails and platform. I was expecting to receive the ticket in the mail. I need the file, not only reference numbers
Also subscribing me in unclear manner to your yearly prime subscription feels like a deception. I am glad I noticed and cancelled before the payment
Every thing was perfect,I hade three issues
1 confirmation of my preservation was way too late
2 it was not clear that I dont have cheked in baggage untile it was too late
Terrible sustainable Scaming agency
I have booked 2 trips with edreams. One for 3 passengers from Brisbane to Melbourn 3rd FEB and Melbourne to Colombo for 4 passenges in 5th FEB. They sent me booking confirmation 2 months ago. And updated. I brought prime membership as well. When I went to Brisbane airport found they did not paid to airline. The customer support not helped. Had to booked 3 tickets to Melbourne next day morning and stay in Brisbane for overnight cost me another extra $1000. Checked the other trip was same. I had to stay without sleep to talked and made conformation for Colombo trip with airline and edreams agent. It was too bad service from the customercare team with very unclear accent and with background noice. I booked tickets 3months ago. They still did not refund me. 3 emails with apologies and waiting notices for 10 business days. Disgusting service and not recommend to anyone. I do not know why Australia not banned them from oparations? Trustpilot records so many similar cases with them
I have not received my luggage 5 clear days after the travel
Dear Richard T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Mark L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Experience good Clear and easy ת experience good Clear and easy
Dear Naftali B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ricardo S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The process is really slow to complete the confirmation of flight booking
Booking a flight is awful. It can't just be I go from point a to point b and this is the price. No, there are added fees for everything. I'm surprised that I am not charged for breathing while on the plane! As for dreams? I felt that I didn't even have a choice, if I wanted to move forward with the flight I had to accept. But, it may come in handy with all the traveling I am doing this year.
It was a pleasant and easy experience to navigate through search and online booking experience. I now look forward to my travel experience later this year.
Dear Chilundika M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Yousef T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Carleen M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service