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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The services you offer are structured well. Can easily find what you are looking for, select the right one and make a reservation. I get good feedback
Easy booking, but speaking to help line was a nightmare, I couldn't understand what he was saying, wanted to know where my hotel booking was on trips in my app, never did find out, he was useless
Dear Joanne W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great prices and I was able to receive my flight confirmation in 24 hours!
Dear Youma D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Dganit E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
U stole my money for no reason!?!? Extra 59 dollars with no explanation?!?! I booked a flight full fair and just now i received a msg that you deducted 59 dollars why?
I made my travel plan on line. It took a few days to get my confirmation. I have my intinerary but it does not give me the airlines. Which one is it. I am just flying to Icn from crk at 2:30 am on 1 May.
Dear Douglas S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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Dear Russhay H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Lysette C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It gave me a price for 2 flights which I purchased but when I added my payment info in to pay the price had doubled.
The site is very clear about all the details which was great help since this is my first time buying an online ticket. You can chose what you want included in your price.
Dear Adrijana V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great experience easy to navigate web friendly will be using for figure bookings
Dear Marilyn J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
כל הטפסים אפשר למלא רק באנגלית.
לפעמם היה לי קשה להבין.
חייבים שדרוג למספר שפות נוספות
תודה
Dear Lev B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have been trying to change my flight and I keep getting an email that say they can't get hold of me but the have have my email and contact number
Book your air tickets directly with airlines
The red search button did not always work so sometimes I was not looking at the updated search I thought us was looking at
You guys are awesome. Will use again. I would never had guessed I could get such A decent price so late
Dear Michael Y.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
You charged my account $161.23 and you quoted it at $134.98 and charged me the $161.23 I just wrote? I need to know what is going on and why I paid the larger sum and you quoted me the lower cost? I need to speak with someone asap!
Dear Greicy G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I entered the wrong birth month when setting up my booking. Your system has made it impossible to correct and I don't know what to do.
Dear John H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yanko R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service