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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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This company is the biggest scam in the United States for online flight ticket booking. They deducted $70 from my account without my consent after months of purchasing a ticket. Later they canceled my flight ticket without even informing me and I had to purchase a very expensive ticket. They even didn't refund my ticket cancellation. EDREAMS IS the BIGGEST SCAM. Please never ever buy anything from eDreams.
Booked round trip tickets I found on google flights for my family via e-dreams. I was annoyed by all of the additional hidden charges and fees added on but purchased the additional insurance for all three tickets just in case. Needed to change one ticket do to an unexpected passport delay. E-dreams said the only way I could do that would be to cancel all three tickets for an 80% refund. So, an additional $600 on top of the $189 insurance fee. Ended up paying $500 to book the one ticket directly with Delta. When we got to the airport for our flight home, we were informed that we would need to pay an additional $300 for carryon luggage. I checked the eDreams app and emailed itinerary and it showed I hadn't paid for checked baggage (since I wasn't checking baggage) but didn't say anything about carry on. The customer service rep said it didn't show whether or not I had paid for carryon since I didn't pay the extra fee for carry on… huh? Customer service was horrible. They were all very pleasant, but completely unhelpful. Between all of the extra hidden fees, useless insurance, and low quality airline, I would have been way better off buying a refundable ticket from a legit airline. You know, the kind that doesn't charge extra for water, soda, carryon luggage for each leg of an international flight and has working wifi and inflight entertainment. I will never ever purchase anything from eDreams again. Buy direct… it's cheaper in the long run with a lot less headache and heartache.
Their prices require you to pay an extra membership, which they claim you can cancel but then it's very difficult to contact them. If you do not succeed in canceling within 2 weeks, their "policy" does not allow them to issue a refund so you pay for a full year's membership and the price for the flights ends up being more expensive. I had to write a bad review here in order to get a reply and refund from them. I will not be booking with them again.
Booking online was fine. Information kept up to date. Delays were messaged to my phone and email address.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
For my 2 ticket from TWN -SIN total cost is SGD346.23.
The details of the amounts charged to your card are shown below
Scoot: $293.09
Dreams: $53.14
But I checked my bank transaction that amount was not tally.
DREAMS BARCELONA ESP
SGD 70.60
FLYSCOOT.COM SINGAPORE TWN
SGD 394.70
I did email to customer service and yet to get any reply.
I was so disappointed!
My trip was as planned, I was able to do checking on time. No surprises. No extra fees. Thank you!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was fast and very easy to take a decision on the plans to follow.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It was awesome to book a flight, car and hotel with a very big discount.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was easier then I thought it was going to be to book the flight
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
FUE UNA BUSQUEDA RAPIDA FACIL SIMPLE. UNA COMPRA AGIL
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was good
Pretty straight forward and easy to process
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was nice experience, however, France Air is providing pathetic services. Online booking system is good and customer friendly.
Dear Waseem B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good yeah thumbs up
… *** &&&@@@@@ ****** ……
At least fifty characters
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I don't like that it is not clear how much luggage you have. In one place it says only hand luggage, and in the other it says checked no more than 23kg.
Does this mean you have both carry-on and checked baggage?
They take your money! Terrible agency! I was eligible for a full flight cancellation refund. Never buy tickets from these!
I was waiting for my visa and had to cancel the flight- 2 weeks in advance.
I didn't get all, they return 80% only because I selected in my cancellation "any reason". When I called, they said you get 80% of your money back.
On the online support, they give you to read their policy and they don't give a full refund.
Make sure before booking any flights.
Below is their reply.
"We are sorry to hear you had an unsatisfactory experience with us and we regret any inconvenience this issue may have caused.
Regarding your request we would like to inform you that the insurance cancel for any reason as covered only 80% from the the ticket price."
Sin duda esta aplicación es excelente si estás pensando en tu próximo viaje, buenas ofertas para tus vuelos y brinda muchas facilidades desde la aplicación.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
They don't tell you when booking the flight.
YOU have to pay for the seat you choose to sit in: Many times forcing you to check your baggage which cost more money. Beware. All these airlines are the same...
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team