eDreamsReviews 14,329

The website was clear and accessible.
The prices were interesting and the response and follow up build trust with customers.

Got the booking details but also received it from the airline first. Searched for hotels on eDreams and the prices are the same as everywhere else.

Eficiencia, eficacia, rapidez en la búsqueda y opciones de costos bajos muy buen servicio

It is nearly impossible to cancel your "Prime Membership." Mind you, I never signed up for it in the first place. I was charged $59.99 for the membership and the website has instructions that lead you nowhere. They are clearly scamming people by signing them up through fine print and then making it impossible to cancel. I will never book through Edreams ever again and neither should you.

I have had the worst exp with them. Airline canceled the flight and refunded immediately but due to 3rd party, the money went right to EDreams and NOT to me. So, NOW for almost a MONTH I have been trying to get my money back from EDreams. They keep sending me to the Manage my Booking page and then sending me the same sob story about how the "Airline may not reimburse me." I really don't think an actual PERSON reads the emails or comments because if they did they would know they are actually holding my money hostage right now. I was on my way to see my father on his death bed and had to book a no notice Airline ticket, only to have my flight canceled, have to book with a different airline last minute, and make it with 5 minutes to spend with my dad before he passed away. Definitely NOT needing this extra stress on top of losing my dad. Thank you jerkface company for not having your crap together and running a SCAM!

Stay away from them. It's a fraud, charge the credit card without consent and no refund. It's a scam

The experience purchasing travel tickets I wax easy and simple so far am happy

I booked a flight from Lima to Manaus. There are 2 transit but both are going with the same airline. I booked with eDreams knowng that I cannot add the cabin luggage, but need to add it on the airline website directly. When I received the confirmation, I first got 2 booking references for the same airline, but also could not enter into my booking on the airline site, because it asked me to enter the administrator email who will deal with refunds in case of issues or cancellations. Not knowing how to proceed I contacted eDreams, and they contacted the airline who confirmed that I need to add my own email address.
I am just confused because it says that I cannot change it and if I enter my email address then I could run into the issue that I cannot get a refund, because it clearly states that it need to be an administrator who can deal with refund.

So not great really and very complicated. Moreover have to pay for luggages twice whereas if I would have gone with airline directly I would have been charged once for all my flights (3 in total). So not as cheap if you have to transit.

Sometimes rates change to dynamic in few minutes and prime discount is sold as membership to us, so have to careful whether its going to be useful for frequent flyers.

Options provided for flights were realistic, it specified what airports in the different cities, which was important, and showed the airlines, so I could go and check amd compare against individual prices too.

Always have a wonderful experience with edreams when it come to travel tickets

They are not correct and they are not responsible. I have very bad experience with it. During my flight i have to pay again for baggages as they had confirmed me with ticket with 20kg baggages was but this was not true.

As a prime member, I get good discount and the staff are helpful