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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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The navigation on your app is terrible. It kept putting me back to start again, however did remember my travel dates and location, but not the airports selected. I ended up booking a flight from an airport far from me when I had selected one just a 5 minute drive away. This has now added significant cost to my trip, rendering the prime discount useless. I won't be using your service again.
Absolutely disgrace.! Do not use their app. Be very aware of it. My partner used his edreams app to purchase a flight ticket departing this 27 June 2023 for his good friend. My partner had purchased his own ticket same date/flight prio to this. When my partner confirmed all d passenger details was correct for his friend he purchased this ticket for his friend paying €1,100 using his edreams app The confirmation came back saying the ticket in my partner name, not his frond. I have tried everything to fix problem. This was obviously a tech error in edreams. I have contacted edreams from phone calls, emails, chats. They keep saying not their fault and to contact aer France. Aie France are no better. Saying same. I've contacted European consumer and minister of trav/transport. - all slow to reply. The time is coming nearer. My partner has 2 tickets flying in same plane /flight on 27 June 2023 and his friend has no ticket. Absolutely disgrace. I was willing to pay extra fee for edit of name that they even did. They totally put in wrong passenger. They say also that cannot get refund. So that is edreams. Also my partner is a prime customer in edreams. This means nothing. Nightmare it is
Fecha de la experiencia: 07 de junio de 2023
The website said I was going to get charged $255, but they charged me $517. I spoke with Karam, he said sorry, you are not getting your money! It felt like a scam for me! Safe yourself some headache and money!
The process was smooth but I was displeased that the price got bumped up by about $80 when the order was finalized, unexpectedly. It should have retained the original price that lured me in.
Easy to book and trustworthy for traveling, plus it was chosen by more customers
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The Edreams website is having issues, it is slow and confusing
The booking process was not easy.
It was very inconvenient to enter the date of birth.
I was exposed to eDreams through Facebook. I was looking for a good rate to go to Florida to see my father for Fathers Day. I had looked at other sites and when I tried this, it really was so much cheaper and better to book.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I have not recieved my boarding pass yet its very bad cause my flight is today
All very logical in the way to book flights. So easy to see the requirements one wanted.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Everything good
Thank you so much and have a great weekend
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Rápido económico y en cuanto abpagos se refiere gracias
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Overall very good experience booking my flights, only drawback is the fact we are forced to accept prime membership in order to avoid extra £15ish fee.
To my view it is a petty attitude absolute unnecessary on the great scheme of things. I understand it is to force us costumer to that subscription but as mentioned, quite petty for a business like edreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy to use. User friendly, we'll see if there's any issues later
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Great experience On the website quick and cheaper than the airline
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Excelente,se me hizo fácil reservar con e dreams,tienen toda la información que necesite
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team