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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Difficult to input address during booking process.
It was great. Fast and user friendly. I was able to navigate easily.
Booking flight was easy, economical and effective it took less than 2 minutes to complete the booking at a very competitive price
The price upon payment was higher than the initial offer
Sometimes it gets confusing but I like the app. I'd like the discounts and then let me know through the app with the status is.
It was quite simple and easy to book ticket. Got confirmation email after 24 hours, a bit nervous on delay but thankfully got it
Just feel confident to find the best deal although I was late to get one
Excelente servicio, buenas atencion al cliente y puntualidad ante todo!
Someone helped me with the booking but it seemed smooth enough.
The actual information and organization of the flight itinerary isn't bad. It's just extremely unfortunate and annoying that the flight prices aren't available in zloty (as someone who chose the "Europe" region but had to pay in dollars.) The other complaint would have to be the constant message that pops up reminding you prices can change quickly, without the option to cancel indefinitely.
Very efficient app.very clear on flight itinerary. Also provided additional information as it relates to travel. I will definitely be exploring this service again. Thanks for the follow-up.
Was good and fast
It really amazing experience
I am happy to continue use this website
E dream is good
So far so good… I'm a simple traveler so as long as there's no deviation in my flights and I'm on it… I'm good
Interface and app not particularly easy to use but got me out of jam so was grateful!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members